Customer Service Insurance

Keniesha Rhooms

Email: *********@********.***

Address: New York

City: New York

State: NY

Zip: 10027

Country: USA

Phone: 903-***-****

Skill Level: Experienced

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KENIESHA RHOOMS - JOHNSON

PAGE 2

JOHNSON

Phone (903) 413- 5733 ( email: *********@********.***

Summary:

Experienced Financial Systems Analyst with expertise in Communications, Financial Services, Project

Coordination and Insurance.

Experience creating Risk reports

Data Analysis and Financial Models

Knowledge of Software Development Life Cycle (SDLC).

Process Improvement Analysis

Experienced with Capital Markets and Derivative.

Experience creating presentations, with strong ability to present complex ideas clearly and persuasively.

Knowledge of P&C Insurance product pricing/rating.

Client Account Management experience with excellent customer service. Provided Staff training/development.

Power EXCEL user and superb presentation skills.

Outstanding written and verbal communication skills.

Strong organization skills used to facilitate meetings and excellent documentation skills.

Organized Net meetings, WebEx Sessions.

Education:

Texas A&M University, TX - 2007

Bachelors with Honors in Business Administration - Finance - GPA 3.83

TECHNICAL SKILLS

Bloomberg, Customer Relationship Management (CRM) - (CUW)

Oracle, Teradata, BrioQuery, SharePoint, Visio

Microsoft Office: MS Project, MS Excel, MS Power Point, MS Word, MS Outlook and MS Access

Windows 95/98/NT/2000/XP

Professional Experience:

04/12 - Present Frontier Communications Stamford, CT

Financial Systems Analyst Consultant

Assist in system integration utilizing Teradata warehouse.

Perform Customer, Account and Product Family hierarchy level data analysis.

Analyze anomalies/defects, documented issues for escalation

Execute Revenue analyses to pinpoint areas for further review.

Utilize Brio Query to create pivot tables of data mined

Map data as required into databases focusing on Product and DSRT revenue type.

Perform Official Geography Mapping (OGM) of Leadership directory of NPA NXX

Review and sign off Reports.

Integral part of a team that streamlined processes and tested new processes through cloning databases.

Analyze revenue on new Products.

Perform Product and Customer Mapping to ensure codes are mapped correctly to revenue in different business systems.

Heavy utilization of Excel to standardize data for further in-depth analysis and to communicate to other users for input through SharePoint.

Extract data from BRIO Query database and convert into other useable forms.

12/11-04/12 Weill Cornell Medical College White Plains, NY

Data Manager/ Project Management Analyst Consultant

Designed Access Databases, created queries and forms for researchers at Weill Cornell

Assisted Project Managers in the day to day duties of Project Administration

Scheduled Meetings

Documented meeting discussions, decisions and next steps

05/09 - 07/11 Chubb Group of Insurance Companies Manhattan, NY

Specialty Underwriting Associate Analyst

Managed and supported a large complex portfolio business of clients who are privately or publicly held Financial Institutions in the Asset Management Category.

Specialized in Commercial Financial Professional Liability Insurance: Bonds, EPL, D&O, E&O, Fiduciary and Crime K&R.

Managed 280 client accounts using in-house CRM CUW.

Created Underwriting Risk Analysis reports that evaluated changes in risk for each client to make recommendations for renewal of insurance.

Researched client's Directors and Officers history.

Defined Customer profiles to manage data and transformed them into target specific requirements.

Reviewed loss information and claims reports over a ten year period for each client.

Conducted Financial Analysis and analyzed Financial Statements obtained from SEC Filings.

Addressed topics concerning the insurance of prospective risks.

Created Quotes/Proposals on new risks and on Renewal Accounts.

Coordinated with OSD and Underwriting Management team on business issues that aimed at resolving challenging customer demands.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Championed quality and service in Issued policies. Recognized for excellent customer service.

Demonstrated networking skills with Brokers and maintained those relationships.

Consistently received positive feedback from Insurance brokers.

Contributed to the achievement of Operations goals as well as corporate goals relating to growth, profit and renewal retention.

Achieved 88.6% retention rate and maintained 90% quality in premium processing.

Company goals at end of year, Bookings and Binding were completed 100% to be captured in year end statements.

Utilized EXCEL and proprietary system database to manipulate and analyze large amounts of data.

Extracted and converted data into usable forms by data conversion.

Presented reports on MS Power Point, and utilized WEBEX services to facilitate meetings.

Successfully trained 8 employees to use Excel Macro to streamline a process from our database for reporting.

Recommended development plan for training of new hires, and assisted with implementation.

01/08 - 03/09 Star Alliance Capital Partners Manhattan, NY

Equity Trading Analyst

Day Traded Equities.

Utilized different strategies and techniques in trading stocks with ECNs.

Studied financial performance of various equities.

Performed in-depth Technical Analysis, analyzing stock trends and patterns.

Executed Market on Close (MOC) trades, which required quick thinking.

Researched Market and Industry data.

Supported Managing Director in various projects.

Analyzed daily movement on futures prices on Gold, Unleaded Gas, Heating oil, Cocoa and Feeder cattle.

Helped clients meet their financial, investment needs through our products and services offered.

Conducted sales in structured commodity investment packages.

Traded commodities in the options market, writing ticket orders.

Strengthened relationships with existing clients and developed new relationships.

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