Customer Service Operator

Jon Nesbitt

Email: *********@********.***

Address: Ft Lewis

City: Tacoma

State: WA

Zip: 98433

Country: USA

Phone: 360-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JONATHAN R NESBITT 4500 NW 411th Circle

360-***-**** Woodland, WA 98674

*********@********.***

SUMMARY OF SKILLS

6 years experience in the Washington Army National Guard Military Intelligence and IT fields, and over 5 years unmanned experience on multiple platforms utilizing the following list of skills, up to and including:

* Secret Security Clearance

* TCP/IP

* SIPR Net

* CX-I Net

* NIPR Net

* Local Network Administrator

* Wireless Access Points

* Military Intelligence

* Military IT Fields

* UAV Operator

* Troubleshooting

* Flight Testing

* IT Support

* Help Desk

* Imagery Analyst

* Ground Control Station Technician

* System Administrator

* Networking

* Customer Service

* Fixed Wing Pilot

Proficient with installation and configuration of Network Hardware, Microsoft Operating Systems, Microsoft Office, mIRC chat, Transverse, Falcon View, ULead, Eclipse, Piccolo Command Center and server access

PROFESSIONAL EXPERIENCE

NORTHROP GRUMMAN Sierra Vista, AZ DEC 2011 - OCT 2012

BAT Unmanned Test Pilot

* Flight testing

* Procedure writing

* On site IT support

* Help desk support

* Substitute Imagery Analyst

* Ground Control Station Technician

* System Administrator

* TAP award for IT support and network troubleshooting on mission essential equipment

ISR GROUP Savannah, TN OCT 2009 - NOV 2011

Hunter Unmanned Operatorfor over sea operations

* Promoted to Certified Crew Chief and Maintenance Operator (MO)

* Aircraft Commander

* Crew Chief

* Site maintenance

* Site Lead

* Local Network Administrator

* IT help desk support

ARMY NATIONAL GUARD Domestic & International JUL 2004 - JUL 2010

Sergeant UAV Operator & Mission Commander AUG 2008 - AUG 2009

* Accumulated over 230 hours of Shadow UAS flight time including more than 150 combat flight hours

* Basic knowledge of C4I

* Performed site selections and surveys without error

* Accurately recorded site and equipment data

* Performing equipment maintenance checks and pre-operational checks

* Conducting Shadow UAS preflight without error and performing operator level airframe maintenance

* Reacting to emergencies quickly and proficiently

* Resolving equipment and software problems

* Communicating with crew members while maintaining a calm environment

Mission Commander (MC)

* Flight planning&mission coordination

* Provided briefings to flight crews and command staff

* Adjusted flights to fulfill mission requirements while working closely with Air Traffic Control

* Successfully multi-tasked, built mission reports, kept an accurate daily log, analyzed weather, and made difficult and crucial decisions instantaneously

* Maintain positive communication with flight crew and customers while trouble-shooting complicated issues

* Accumulated more than 500 combat hours and regularly coordinatedsimultaneous missions

* Co-authored the -Standard Operating Procedures- (SOP) for the 81st Brigade and created a MC Checklist and MC Binder

UAV OPERATOR COURSE Ft. Huachuca, AZ SEPT 2007 - MAR 2008

Trainee

* US Army Shadow UAV&FAA Ground School

NATIONAL GUARD Kent, WA 2006 - 2007

Customer service & production

-

Held a variety of jobs with duties including working closely with customers, creating and maintaining an accurate inventory, taking and shipping orders, and manufacturing quality products

HURRICANE KATRINA RELIEF Louisiana 2006 - 2007

Volunteer

* Served in the most devastated areas providing support for rescue efforts

* On call 24/7 for quick response

* Routine patrols

* Worked closely with local police

* Established positive public relations

U.S. ARMY GSR Domestic & International 2004 - 2007

Ground Surveillance Radar Operator (GSR)

* Sneak into hostile territory and deploy varies types of sensor equipment to monitor enemy movement

* Small team operations, stealth operations, close quarter combat, escape and evasion, and harsh environment survival

EDUCATION /TRAINING AND CERTIFICATIONS

University of Phoenix General Studies AA Completed

University of Phoenix IT & Advanced Networking BS Engineering Currently enrolled

Lower Columbia College Longview, WA. GED Completed

Army National Guard

o Blue Force Tracker (FBCB2)

o Anti-Terrorism

o Counter Intelligence

* Mission Commander Unit Trainer

* Working Knowledge of DASC, Kingpin, Falcon View, mIRC-chat, killboxes/keypads, airspace, ATC protocols, overseas UAV operations, mission planning and execution, C4I

* 350+ combat hours as a Hunter Unmanned Aircraft Operator

* 380+ hours as Hunter Unmanned Payload Operator

* Hunter Maintenance Operator (MO)

* Certified Hunter Unmanned Aircraft Crew Chief

* 700+ combat hours as Mission Commander for Shadow UAS

* 230+ hours Shadow Operator hours

* 1500+ hours working with the One System

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