Sales Manager

Bill Kane

Email: *********@********.***

Address: ** ***** ****

City: Massapequa Park

State: NY

Zip: 11762

Country: USA

Phone: 516-***-****

Skill Level: Senior

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William Kane 88 Kings Walk ~ Massapequa Park, NY 11762

516-***-**** Primary ~ 516-***-**** Mobile ~ *********@********.***

Executive Qualifications

Proven, results driven leader with over 20 years of diverse industry experience providing IT operations, sales and project management. Adept at building, empowering, and leading cross-functional teams to achieve exceptional results aligning IT goals with business objectives, overcoming various challenges and issues, and maximizing productivity and profitability. Offers strong analytical, problem solving, and communication skills as well as a successful track record of driving process improvement, reducing costs/expenditures, and deploying cutting-edge technologies in support of business operations.

Additional areas of expertise include:

Strategic Planning ~ Facility Management ~ Contract Negotiations ~Labor Relations ~ Internet/Intranet/Web Technology including VoIP~ Network Administration / Management ~ Systems Installation ~ Change / Turnaround Management ~ Budget Control ~ Sales/Business Development ~ Training / Development ~ Telecommunications ~Business Continuity/Disaster Recovery ~ Call Centre/ACD Technology/IVR

Select Highlights

Contributed to a companys ability to post earnings since 2001 (1 of only 6 international airlines) due to the efforts of the North American Team. Successfully developed a cohesive organization that focused on team building through cross-training and skills development.

Negotiated three union contracts; 2007s union labor contract negotiations facilitated the implementation of the new North American Distribution Plan, introducing remote agent functionality (VoIP/Thin Client design) reducing contact centre operational costs by more than 30% while increasing productivity by 20%. The plans success warranted our European operations to move their requirements to the US.

Played a key role in increasing online sales revenues 12% in a market that was down 30 % by spear-heading the development and design of a companys new website (to complement a cross-channel strategy) as well as delivering a 20% ($650,000) reduction in search engine marketing (SEM) expenditures.

Project managed construction and related technology implementation for the Terminal 4 project at JFK International Airport (Gold Circle Lounge, operations, and service areas), including architect and GC selection and design integrity.

Coordinated and led the relocation of a North American headquarters from Melville, NY to Jericho NY on time and within budget oversaw site selection, construction, operational and systems upgrade, and technology implementation.

Reduced an IT budget 18% by minimizing a companys dependency on outside contractors for software development optimized resources utilization and eliminated unnecessary efforts and expenditures.

Was requested to serve as Director of Convention Hall Technology at the 1996 Democratic National Convention (Chicago, IL) by the Democratic National Convention Committee and AT&T Government Affairs due to success as Sales/Operations Director at the 1992 Democratic National Convention (New York, NY).

Professional Synopsis

FindMyMattress.com (Massapequa Park, NY)

CEO/President Owner 2009-2012

Created an online retail company providing sleep systems and associated products through a website and contact center. Due to our technology expertise we were contracted to provide call center, customer service and web design services for 2 other companies ~ BioPosture, LLC., and K9 Select. We have also completed a complete website redesign for Elan Vital Medical Center in Massachusetts.

1800 Mattress.com (Long Island City)

Vice President Information Management Systems (IMS) and Web Development 2007-2008

Provided overall leadership to the IT department, which supported all corporate strategies/initiatives and locations across North America for this leading mattress retailer. Oversaw software/hardware recommendations and implementations, budget control, strategic planning, and solutions development. Directed the companys online marketing initiatives. Selected to speak at the 2009 Internet Retailers Web Developers Conference as a subject matter expert.

Improved online visibility and sales conversion after assuming responsibility for the development and ongoing management of a new website maintained support for multiple channels (online sales, call center, and stores)

Implemented the EDI technology platform to facilitate and support the ordering process for multiple business partners, such as Walmart, QVC, Sealy, Simmons, and others.

Implemented a new telecommunications and network platform to support a customer-centric cross-channel strategy; migrated the legacy platform to an Avaya/Cisco VoIP platform to provide remote agent functionality for agents and store locations reduced headcount and improved overall productivity.

Professional Synopsis - Continued

Aer Lingus LTD the national airline of Irelend (Jericho, NY)

Vice President IT & Facilities North America 1998-2007

Directed the companys IT operations across North America, including the national headquarters and five airport gateways; provided IT, reservations contact centre, union negotiations, and facilities management. Focused the IT strategy to complement a blended (North American / European) business strategy. Identified organizational needs and developed and implemented innovative solutions in support of the companys overall goals. Negotiated all facility contracts, ongoing maintenance, and new construction. Developed the companys intranet and was responsible for the North American requirements of the website (www.aerlingus.com) . Designed and implemented the North American Distribution Plan.

Built and developed the companys North American IT group; implemented multiple applications and systems upgrades, such as the first Voice Recognition Telephony Ticketing System within the airline industry; VoIP-Nortel/Cisco PBX, IVR, and speech recognition systems; airport terminal upgrades to the CUTE platforms; kiosk interfaces for ticker distribution; CA6 cable upgrades; and others.

AT&T (New York, NY / Chicago, IL)

National Client Business Manager AVIS 1997-1998

Led the national team that was responsible for the Avis Rent A Car LLC account (Voice & Data)

Successfully led the team that negotiated the third-largest AT&T client billing contract with Cendant Corporation/Avis Rent A Car System LLC, valued at over $150M per year.

Director of Convention Hall Technology-1996 Democratic National Convention 1996

Requested to serve as an executive (from AT&T) at the 1996 Democratic National Convention in Chicago, IL; reported directly to the CEO of the Democratic National Convention Committee (DNCC). Oversaw technology and serried (telecommunications, LAN/WAN connectivity, voting system, infrastructure design, and wireless communications) implementation into the United Center, supporting DNCC employees, the White House, US Secret Service, Presidential candidates, elected officials, and the media. Coordinated the vendors invoiced, including AT&T, Lucent Technologies, Ameritech, Motorola, Skytel, Turner Construction, and Chicago Scenic.

Received recognition from the White House and the US Secret Service; designated by the Democratic National; Convention Committee as the conventions Most Valuable Player (MVP)

Sales Manager 1993-1995

Led a sales organization with $40 M in annual sales with a focus on clients in the publishing, real estate, insurance, healthcare, and professional sports (NBA, NFL, MLB, NHL) industries. Identified, recommended, and sold products and services that exceeded customer needs. Coached and guided sales staff. Developed performance objectives and models.

Drove market share growth, from 36% to 48%, over a two year-period combining strong employee skill set training/development with a customer-centric approach.

From 1991-1992, employed as Operations & Project Manager Sales at AT&T; was the companys Project Director at the 1992 Democratic National Convention. Also, served as Area Manager-General Business Systems; obtained 192% of sales objective during this period. Prior to 1991, served as Industry Sales Manager General Business Systems. Multiple positions held from 1977 to 1991 within the New York Telephone / AT&T sales environment.

Additional Information

Completed numerous training programs while at AT&T, encompassing the following disciplines; technical design, sales management, and motivation and development; holds several technical certifications through MIT sponsored programs.

Contact this candidate