Manager Service

Antoneta Luca

Email: *********@********.***

Address: * **** **

City: Wappingers Falls

State: NY

Zip: 12590

Country: USA

Phone: 646-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Antoneta Luca

8 Gold Rd Wappingers Falls NY 12590

646-***-**** E-mail: *********@********.***

Objective:

A Seeking the Position of Hotel Housekeeping Manager

Knowledgeable in applicable laws and regulations, ability to prioritize and remain focused in taking overall responsibility for managing the housekeeping and laundry operations of hotel to ensure product quality standards are met and the greatest service is provided to guests. Highly knowledgeable of Hotel Opera Software, Springer Miller, Microsoft Word, Excel, PowerPoint and Internet.

Experience:

2010-2012- Setai Hotel 400 5th Ave. New York

Housekeeping manager

Performed daily opening of Housekeeping Department.

Plan, schedule, and organize work to ensure proper coverage.

Ensure greatest attention to detail and highest standards for the overall cleanliness and maintenance of all guest room and public areas within the hotel

Managed/facilitate monthly inventory, purchasing and receiving.

Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly

Solves, rectifies and mediates all guest complaints and generates guest complaint report.A

Assisted with recruitment, hiring, training, evaluating, motivating and disciplining service professionals.

Attended meetings or training sessions as required.

Ensured that all potential and real hazards are reported appropriately and immediately

Assumed overall control and responsibility in the absence of the Housekeeping Director.

Cross trained with Front desk.

2009-2010 Thompson LES Hotel 190 Allen St. New York

Housekeeping Supervisor

Performed daily opening and closing of Housekeeping Department.

Inspected rooms and public areas throughout entire hotel.

Performed supply ordering, inventory, and monthly linen inventory.

Great knowledge of the proper use and storage of cleaning chemicals.

Ensured all team members follow hotel policies and procedures.

Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents.

200*-****-*** Princ St, NY 10002

Personal Assistant

Schedule appointments, Answering multi-line phone, handing fax and incoming e-mails.

Making reminder calls for appointments, seminars and conferences.

Arranged social promotional event including dinner, launch and others.

Bills, applications and ordering supplies.

Education:

Perusing Bachelor Degree in Marketing

Devry University

References Upon request

Contact this candidate