Manager Customer Service
Resume:
Martin Latta
Email: *********@********.***
Address: *** ****** *******
City: allentown
State: PA
Zip: 18103
Country: USA
Phone: 704-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MARTIN PRESTON LATTA
375 Auburn Station, Allentown, PA 18103 - 704-***-**** (H) - - *********@********.***
Summary
Set high standards
Grow sales
Provide the highest level of customer service
Lead by example in every situation
Motivate all associates
Make a difference everyday
Ensure the success of the company
Connect with our customers everyday
Highlights
Store opening and closing procedures Retail inventory management
Store operations Accurate cash handling
MS Office proficient
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Recruiting and interviewing
Reliable
Flexible schedule
Accomplishments
Promoted to Store Manager after 3 months in the Assistant Manager position. Interviewed over 20 people and successfully staffed new store location.
Managed budgets proficiently and achieved satisfactory labor goals.
Increased checkout accuracy by improving cashier training.
Developed and trained new and existing associates in compliance with company policies and procedures.
Increased bottom and top line sales
Experience
Bottom Dollar Food May 2012 to December 2012
Store Manager
Quakertown, PA
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
Trained staff to deliver outstanding customer service.
Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Completed weekly schedules according to payroll policies
Determined staff promotions and demotions, and terminated employees when necessary.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints.
Food Lion LLC Aug 2007 to May 2012
Produce Sales Manager / Assistant Sales Manager
Salisbury, NC
My daily responsibilities include: insuring the profitability of the produce department, reviewing profit and loss reports, maximizing gross profits, reducing shrink, projecting sales, providing the highest level of customer service, training and development of associates to ensure superior knowledge of standard practices are mastered, motivating and leading associates, providing manager on duty support on a daily basis, performing great store walks to ensure company policies are upheld, providing surge support for the front end, developing produce strategies and tactics for the district and continuously driving myself to improve and accomplish my career goals.
Education
East Rowan High School Jun 1997
Granite Quarry NC General studies JROTC graduate
Rowan Cabarrus Community Collage Aug 1999
Business Administration
Associates Degree
Salisbury, NC
References
Rayme Otto
Store Manager
Bottom Dollar Food
Mike Gullett
Store Manager
Food Lion LLC
Tommy Ritter
Store Manager
Food Lion LLC
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