Customer Service Sales

Aviva Wright

Email: *********@********.***

Address: P.O. Box 5476

City: Midlothian

State: VA

Zip: 23112

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: $47,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Aviva Beth Wright

P.O. Box 5476

Midlothian, VA 23112

Phone: 804-***-****

E-Mail: *********@********.***

SUMMARY:

An energetic, motivated, persuasive, detail oriented, creative, and conceptual individual, possessing strong leadership skills; enjoys challenge and responsibility; proven track record of increasing company exposure and profit growth through successful sales and marketing, along with establishing and maintaining profitable business relationships.

Additionally, with a newly earned Paralegal Degree covering multiple areas of law including: contracts, bankruptcy and collections offers the perfect complement to my current list of accomplishments/experience.

EXPERIENCE:

Legal

Social Security Disability Cases Appeals Process - Internship

Interviewed clients, collected evidence, issued medical requests, prepared and briefed clients/questioning prior to their hearings before Administrative Law Judge.

Researched applicable laws and Regulations (Federal & State) to determine clients eligibility.

Interviewed clients, requested evidence, reviewed mortgage contracts, mortgage statements, bank statements and loan documents for possible mortgage fraud and/or overages.

Law Classes Taken: Business Law (Contracts), Torts, Criminal Law, Family Law, Pre-Trial and Post Trial Litigation (Bankruptcy, Foreclosures), Legal Research, Legal Writing.

Management/Accounting/Administrative

Business Plan Development

Bank Reconciliation/Financial Statements

Accounts Receivable (Invoicing/Billing) and Accounts Payable

Processed: Incoming Purchase Orders, Credit Checks/Established Payment terms with new accounts.

Purchased raw materials and computer related equipment/supplies

Cost Analysis; extensive experience with numbers, charts and graphs.

Interacted with Customers and Representative Firms utilizing strong interpersonal and communicating skills.

Negotiated Contracts with Corporate Attorneys/Business Owners.

Logistics: Arranged multiple third party shipments (obtained quotes, handled bills of lading (domestic and Canadian), claim submissions, communicated with terminals regarding delivery arrangements & issues

Designed/ Managed/Updated Databases

Sales

Interviewed, hired and trained numerous Rep. Firms and Distributors

Wrote/Designed Sales Training Manuals and Product Installation Guides

Conducted Price negotiations with prospective buyers.

Designed sales programs and incentive programs.

Calculated commissions/commission schedules.

Attended Trade Shows

Interacted/conducted business with Building Contractors, Architects, Designers; analyzed blueprints and supported end users

Customer Service: Product Sales & Support. (Residential, Commercial & Industrial Product Lines)

Conducted research and analysis of competition; in turn educating customer.

Presented new undertaking in establishment of overseas accounts

Marketing/Advertising

Wrote online Advertisements/Regulated Budget for Google Adwords &Yahoo Campaigns

Wrote and designed advertisements for magazines, newspapers and end users.

Met with printing companies, mail houses and art departments; literature development and proof read before press.

Internet market research; final approval for Internet site advertising.

PROFESSIONAL BACKROUND:

Central Virginia Legal Aid Society, Richmond, VA 08/2011-12/2011

Paralegal Internship

Air Cleaner Wholesale (Distributor/Manufacturer), Claremont, NH - 03/2006 06/2009

Operations Manager

Enterprise Rent-A-Car, Corporate NY (Springfield, VT Branch) 2005/06

Branch Operations / Customer Service/Sales

State of Vermont Department of Corrections - 02/2005 05/2005

Correctional Officer

Pollution Research & Development Corporation Matrix Air (Manufacturer), Newport, NH - 1990/2004

VP Marketing & Sales

EDUCATION:

University of Richmond, Richmond, VA - Spring & Summer 2012

Business Law & Contracts, Federal and State Procedures

J. Sargeant Reynolds Community College, Richmond, VA Graduated 12/20/2011

A.A.S. with a major in Paralegal Studies Litigation; GPA 3.942

Vermont Correctional Academy, Rutland, VT - Graduated: 03/2005

Community College of Vermont, Springfield, VT - 2002

ACHIEVEMENTS:

Designed & implemented a Wholesale E-Commerce Website; adding 3 new product lines

Increased gross sales by 40% over a 12 month period.

Decreased cost of goods through extensive negotiations with various manufacturers; resulting in an increased profit margin of 30%. (Air Cleaner Wholesale)

Negotiated contract with Sysco Foods Corporate Attorneys, Dallas, Texas: resulting in one of the largest food distributors as a new client. (Pollution Research & Development)

Developed a 30 day trial program with Darden Restaurants Corporate Head Quarters in Orlando, Florida, resulting in one of the largest in-house restaurant franchise accounts; both new construction and remodels. (Pollution Research & Development)

COMPUTER SKILLS:

Proficient in Quick Books Pro, Microsoft Office - Word, Excel, Publisher, Perfect, Corel Draw 12, Adobe Photo Shop CS6, Internet Explorer, Outlook Express, LexisNexis, WestLaw, Time Keeping Software (Tabs 3).

VOLUNTEER:

Windham County Diversion Board, Bellows Falls, VT 2003

Restorative Justice Program

PROFESSIONAL/ MEMBERSHIPS:

Richmond Paralegal Association 2010-Current

Phi Theta Kappa Honor Society 02-2011

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