Manager Management
Resume:
Randy Zankl
Email: *********@********.***
Address: W 3798 County Road G
City: Nekoosa
State: WI
Zip: 54457
Country: USA
Phone: 715-***-****
Skill Level: Director
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Randy Zankl
W 3798 County Road G
Nekoosa, WI 54457
Phone: 715-***-****
Cell: 715-***-****
E-Mail: *********@********.***
Executive Profile:
Obtain a challenging position in a progressive company that will utilize my experience and skills.
Skill Highlights:
Accounts Receivable
Credit
Call Center Operations
Strategic Planning
Budgeting and Forecasting
Business and Financial Analysis
Risk Management
Credit Risk
Executive Management
Microsoft Office
Coaching and Team Building
Core Accomplishments:
* Achieved a double digit net income margin while combining two locations into one facility.
* Reduced company expenses through a series of events which included: vendor negotiating, seeking new methods to operate, automating work flows, creating an on-line payment tool, and increasing efficiencies of the work force.
* Developed new revenue streams by creating new departments to handle additional projects from our client base and parent company.
* Maintained a profession work environment that rewarded our team for exceptional performance and bringing new ideas to the table.
* Created performance goals for the staff based on the overall budget of the company.
* Achieved an A+ rating by the Better Business Bureau.
* Provided analytical data on all portfolios outlining performance and behavioral trends.
Professional Experience:
August 2005 to January 2012
Apex Financial
Buffalo Grove, IL
President
Combined operations from Tempe, AZ. and Buffalo Grove, IL. into one unit utilizing a remote collector program.
Managed two separate divisions consisting of consumer and commercial debt.
Analyzed data on all portfolios to provide clients with the most up to date trends pertaining to their accounts.
Evaluated potential debt purchase scenarios including on-site due diligence for business accounts receivable portfolios.
Transformed Apex into a research and development company from a traditional collection agency.
Developed specialized collection programs such as a debt settlement and bankruptcy program.
Implemented a state of the art "web based" payment portal system.
Introduced an audit and compliance department.
Designed an account placement strategy program base on certain performance thresholds.
Automated account work flows and implemented these strategies into production.
Responsible for all financial statements and creating yearly budgets.
Conducted ongoing managerial training sessions
Maintained all client and vendor relations.
Industry licensed in all 50 states and Puerto Rico.
November 2002 to August 2005
The CBE Group
West Des Moines, IA
Vice President of Operations and General Manager
Increased monthly revenue by 300% while expanding the collection facility from 30 employees to 225.
Developed and implemented collection strategies for numerous portfolios including bank card, retail, medical, government, and utility markets.
Created an environment that fosters open, honest, and direct feedback to managers and collectors.
Implemented a continuing educational and training program to maintain a highly professional and motivated staff.
Hired and built a team of 26 management personnel and provide guidance and supervision to this staff.
Won agency of the year three consecutive years from Citibank.
September 1993 to October 2002
Van Ru Credit Corporation
Brookfield, WI
General Manager
Expanded the Wisconsin facility from 30 to 210 employees and assisted in the management of an office staff with 225 collectors located in Largo, FL.
Implemented first and third party collection strategies for the following segments of business: telecommunication, private student loan, GSA, bankcard, revenue, utility, pre-claims, and retail clients.
Created an account placement strategy based on performance thresholds.
Identified needs and developed methods to meet operational requirements and controls as applicable to ensure meeting of goals from all departments and report personnel.
Education
August 1993
University of Wisconsin Eau Claire
Eau Claire, WI
Accounting and Business Administration
B.B.A.
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