Customer Service Manager

Gunnar Olson

Email: *********@********.***

Address: **** ******* ****

City: Murrells Inlet

State: SC

Zip: 29576

Country: USA

Phone: 843-***-****

Skill Level: Management

Salary Range: $36,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GUNNAR D. OLSON

9773 Conifer Lane Murrells Inlet, SC 29576

Phone: 843-***-**** email: *********@********.***

Highly Diligent and dynamic Professional, seeking a position with advancement opportunities, where I can utilize my energy, enthusiasm, and exceptional marketing & management skills

PROFILE

Over seven years of successful management experience

Successful history of maximizing revenue growth within highly dynamic environments

Excellent leadership qualities and the ability to maintain good relationships with people

Hire and train new and existing employees to perform efficiently and effectively

Ability to build relationships with local business organizations to enhance organizational goals

PROFESSIONAL EXPERIENCE

HERTZ LOCAL EDITION MYRTLE BEACH, SC

BRANCH MANAGER 2005 - PRESENT

Direct and control fleet utilization and depreciation activities while reviewing availability of fleet

Plan, identify, communicate and delegate responsibilities and practices to the staff

Responsible for personnel development initiatives to achieve branch operational requirements

Coordinate with body shops, insurance companies, and dealerships to ensure timely service

Develop and ensure adherence to customer service standards to deliver legendary customer experiences

Attained above average sales, increased profits, and achieved operational targets of the branch

BI-LO MYRTLE BEACH, SC

ASSISTANT PRODUCE MANAGER 2001 - 2005

Established a high level of Customer Service and maintained a fresh and attractive department

Utilized merchandising skills to drive sales through effective merchandise presentations

Kept abreast of special produce needs in the store

Participated in periodic inventories as well as ordering new products in produce manager`s absence

Won a freshness expert award through customer recommendation

Trained and developed new associates and created a pleasant place to shop and work

WINN-DIXIE MYRTLE BEACH, SC

PRODUCE ASSOCIATE 1998 - 2001

Worked according to produce best practices and department standards

Built attractive merchandise display and maintained high standards of cleanliness to attract customers

Ensured work area is maintained clean, neat, safe, and organized

Created a pleasant surrounding for customers to shop

EDUCATION DETAILS

Bachelor`s Degree in Business Management Coastal Carolina University May 2005

Major: Business Management and Marketing

TECHNICAL SKILLS

Lotus Notes

Microsoft office 2008

HTML Coding for web page design

Marketing and business plan development

Behavioral Interview Training

MEMBERSHIPS & AWARDS

Member of Society for Advancement in Management

Dean`s List, Coastal Carolina University

Life Scholarship recipient

Who`s who in American High School Students

Multiple Customer Service Awards

New student tour guide/big brother in high school

REFERENCES AND SUPPORTING DOCUMENTS WILL BE FURNISHED IF REQUIRED

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