Medical Assistant Customer Service

Desired Industry: Healthcare SpiderID: *****

Desired Job Location: Aurora, Illinois Date Posted: 12/16/2012

Type of Position: Full-Time Permanent Availability Date: 12/16/2012

Desired Wage: 25,000

U.S. Work Authorization: Yes

Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%

Highest Degree Attained: Other Willing to Relocate: Yes

Objective:

Dear Prospective Employer:

I am a bright, energetic, and ambitious professional woman, seeking a Medical Assistant position in your clinic. I offer many years of medical, administrative and customer service experience in addition to accounting, book keeping, materials management and marketing. I am comfortable with the most current computer software applications and learn and retain new skills rapidly.

In addition to my medical knowledge, I am fluent in Spanish; I am computer literate, have great phone skills, and am outgoing and fun to work with. I am very organized and efficient. Excellent communication skills and professional demeanor gained through extensive interaction with top-level executive management and the public worldwide. I have dealt with Real Estate foreign companies. Throughout my health care career I have acquired a unique combination of creativity, dependability, responsibility and analytical skills with high attention to detail. While working for Dr. Mahkri I was consistently recognized for reliability, going the extra mile and getting the job done through persistence and hard work. I have been also known to have the ability to wear many different hats in a busy office setting.

I believe that my previous experience and education makes me a great asset to your company. The education that I have acquired puts me in a better position to follow my dream as an employee in the medical field. For me being a medical assistant is not job, if given the opportunity I will put all my education, knowledge and experience to a good use.

I am available at your convenience for an interview or for any questions by contacting me at ***********@*****.*** or 630-***-****. Thank you for your time and consideration in reviewing my resume. I look forward to your response.

Sincerely,

Guadalupe Martinez

Experience:

Related Employment History

1/2009 1/2011 Gastroenterology Clinics

Receptionist/Insurance Coordinator/Medical Assistant

Responsibilities:

Ensured the provision of efficient, effective, quality customer service by performing a variety of general medical office duties.

Answered telephone, scheduled appointments, checked patients in and out & patient registration. Verified insurance coverage and request payment of co-pay at the time of service and entered up to date and accurate billing information into EMR.

Assisted patients with any problems or concerns and directed them to the appropriate support function for assistance.

Maintained patient confidentiality at all times.

Updated EMR with patients demographics

Assisted doctor and staff with any translation issues.

Mailings every week to primary doctors and followed up with letters to current patients.

2002 2004 Rosin Eye Care

Optician/Receptionist/Patient Registrar

Responsibilities:

Performed preliminary testing, assisted Optometrist with translation issues.

Fit patients with glasses and contact lenses.

Trained patients on care and wear of contact lenses.

Other Employment

06/2004 01/2009 Century 21 Pro-Team

Administrative Assistant/Assistant Manager

Responsibilities:

Assisted broker in the management of 32 agents.

Also ordered supplies for office and when the manager was on vacation took care of the office.

For closings of properties, Crest Administrators closed files and audited files in computer program - made sure that all paperwork was in the file for the closing and made sure that checks were made to the correct department and the correct sales associate.

Checked and scheduled appointments for other agents calling office to set for showings of properties.

Notarized documents

Computer proficient: Microsoft Word, Microsoft Excel, Powerpoint, Microsoft Publisher, etc. Managed day-to-day operations in office.

Education:

Education

Rasmussen College Aurora, IL Graduation: September 2012

Medical Assisting

GPA: 3.57/4.00

Related course obtained:

Human Anatomy and Physiology I & II

Medical Terminology

Pathology I & II

Clinical Skills I & II

Pharmacology for the Allied

Health Professional

English Composition

Medical Office Procedures

Medical Law and Ethics

Lab Skills for Medical Assistant

Combined Basic and

Intermediate Algebra

160 Hrs. Externship with

Dr. Syed Warsi

Career Development

Medical Insurance and Administrative Procedures

Principles of Patient Care

Psychology

Cardiopulmonary and

Electrocardiography

College Geometry

Phlebotomy

Waubonsee Community College Sugar Grove, IL

IT Business Certificate

Professional Summary

Clinical Skills

Vital signs, phlebotomy, EKG, injections, Urine dips, collecting & handling specimens, Smelling Chart, Quality Control educated, Record keeping on Medication Log, Emergency First Aid, CPR certified, excellent use of Sterile techniques, and remarkable Patient Care skills

Administrative Skills

Answering phones, appointment scheduling, retrieving and filing charts, insurance verification along with prior authorization for procedures and medications, Electronic Medical Record proficient, 40wpm, and I am also a member of AMT (American Medical Technologists)

Community Interests:

Youth Teacher with St. Rita of Cascia

Hospice volunteer at Provena McAuley Manor

Affiliations:

CPR Certified

First Aid Certified

Member of

American Association of Medical Assistants - AAMA

American Association of Medical Assistants

www.aama-ntl.org

Skills:

I will submit my recommendation letters upon request.

Additional Information:

My Best Accomplishments, Strengths & Mission Statement

My personal accomplishments have been the following:

My career continues to improve as I mature and grow into my role.

Returning to college in my thirties after accomplishing a beautiful family, to pursue my life dream of having a career in the medical field.

My contribution to Century 21 Pro-Team real estate office was putting into action my idea of setting up a webpage for every listing in the office.

With Gastroenterology Clinic I rewrote, translated, and implemented new documentation to the practice.

Earning Honor Roll and perfect attendance throughout my learning at Rasmussen College.

The following are strengths that a successful person should have and I believe, I have acquired them throughout my career and personal life:

a positive attitude

pleasant personality

initiative

flexibility

leadership skills

creativity

confident

maturity

ability to work well with others

problem solver

Mission Statement:

My mission statement is to remember where I have been and where I will go through maintaining positive relationships with family and friends and my patients. Choose the ethical way by making a personal commitment to honesty and integrity. To find peacefulness within myself by looking inward while using my heart to guide my dreams and desires, and my mind to pursue knowledge, creating balance among all of my obligations. To content myself in my surroundings so I will always know where security lies within my life. To build a reputation of being dedicated to every goal I choose to pursue while having successes in both my personal and professional life. To enjoy every moment along this journey finding laughter, love, and happiness with each day that passes.

As a medical assistant I will also strive to show love in action by making the patient the priority and giving them unconditional compassion. I commit to giving quality care through extensive medical knowledge, critical thinking skills, and a well-developed skill set.

Reference:

Available upon request.

Candidate Contact Information:

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