Manager Customer Service

Confidential User

Email: *********@********.***

Address: ***** ******** **

City: Cathedral City

State: CA

Zip: 92234

Country: USA

Phone: 760-***-****

Skill Level: Assistant

Salary Range: 40000

Primary Skills/Experience:

Organized

Responsible

Healthy

Team Player

Detailed Oriented

Hard working

Dependable

Experienced

Medical Terminology

Determined

Fast learner

Available

Budget management

Customer service

Medical Credentialing

Recruiting

Direct Marketing

Online Research

Market Research

Clinical Information Systems

Electronic Health Records

Educational Background:

University of Phoenix, 2005, Phoenix, Arizona GPA 3.73 start Jan 2004 grad. Mar 2005

Associate of Art, General Studies

Hutchinson Community College, 1992, Hutchinson, Kansas GPA 4.0

Legal, Computer & Accounting courses

Adela Hale Business School, 1974, Hutchinson, Kansas Jan 1974-Jul 1974 GPA 4.0

General Clerical and Data Processing Diploma

Job History / Details:

Experience: (all full-time 40 hrs per week)

Adult Mental Health, Cathedral City, CA 92234

Jul 13 2012 - Present

Office Assistant II

Performs complex assignment under general supervision. Provides clerical services; i.e. typing, filing, sorting and processing materials; maintains and processes records/charts; composes and edits reports and correspondence; gathers information; provides information to the public concerning departmental and County operations. Operates a variety of equipment including word processors, computers, copy machines, printers, fax equipment and other technical equipment. Prepares and completes a variety of forms and documents, including interacting with consumers and obtaining financial information to complete their admission into the outpatient clinic for accurate billing purposes. Skilled at producing reports on the electronic medical record system (ELMR) and ensures correct posting of doctors billings. Designs and revises office form. sets up and maintains complex filing systems both hard copy and electronic. Initiates replies to routine correspondence and composes correspondence and other materials requiring the application of subject matter knowledge using discrimination in the selection of data.

Big Blue Fish, Jan 2012 Jul 2012

Photo Researcher

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Internal Revenue Service, CA 93721

Dec 2004- Jun 2006

Data Conversion Clerk: RPS Section 2 yr 3 mo

(Worked two full time jobs at same time Kaiser permanent & IRS seasonal)

Converted data from taxpayer W-2 forms to electronic format. Processed various payments to a variety of tax statements and vouchers.

Kaiser Permanente, Fresno, CA 93720

Mar 2004 Apr 2006

Administrative Specialist III 2 yr 1 mo

Completed special projects and adhoc reports, designed graphic presentations and computer generated reports. Orchestrated and organized project meetings, schedules, timelines and agendas. Transcribed and recorded detailed minutes for several meetings. Used a variety of software, including MS Office, Desktop Publishing and Powerpoint. Maintained confidential department and personnel files and records. Maintained manager and executive calendars, arranged meetings, conferences and travel itineraries. Screened telephone calls and visitors and referred to appropriate staff members. Interpreted policies and procedures in response to inquiries. Provided information to top level management and various board members. Reviewed and screened managers and executive s mail, researched issues and provided recommendations.

Bennett-Frost Personnel Services, Fresno, CA 93710

Jan Mar 2004

Central California Blood Bank, IT Dept. 3 mo

Gathered information from Federal regulations (FDA), and other regulatory centers, drafted IT Department polices and Standard Operating and Computer Operating Procedures using judgment in selecting appropriate guidelines because of the number, similarity, linkage, and overlapping nature of the guides (e.g., when state law, Federal law, and agency regulations address the same issue). Prepared new department forms for secure access and computer set-up, logging various tasks, i.e. computer access & set-up, equipment, work order & status, and query requests.

Children s Hospital, IT Dept.

Data conversion of preference cards which included information on scheduling, posting, booking, intra-operative charting, case costing, and automated billing & inventory for operating room, procedures, equipment, medications, instruments and supplies using MediTEch database.

WILD, CARTER & TIPTON Law Offices

Legal Secretary. Prepared correspondence for several attorneys for many family law cases from dictation and letter templates. Answered phones and routed accordingly. Maintained filing system.

VA Northern California Health Care System, Mather, CA 95655

Dec 1999 Dec 2004

Secretary, Chief of Surgery Service 5 yr

Served as Executive Secretary for the Chief of Surgical Service. Acted as the office manager providing clerical and administrative assistance to the Chief. Developed office procedures and provided training to secretaries in subordinate offices. Made necessary travel arrangements for the Chief, staff surgeons, and nurses, arranging schedule of visits and submitting travel vouchers and reports as requested. Established and maintained many server-based detailed spreadsheets and word documents for the Surgery Service. Scheduled meetings, prepared agendas and developed background information to be presented at various department meetings. Developed background information and composed drafts of routine hospital and departmental reports. Established a multi-purpose system for tracking action items, license, credential items, ongoing education, work orders, time and attendance, control logs, files and records to ensure accuracy and efficiency in the management of department activities. Reviewed incoming mail and interdepartmental correspondence for the Chief s office. Responded to inquiries and determined the appropriate person to relay inquiries. Managed the Chief s use of training, hiring, and other surgical related funds by soliciting requirements through contract request memoranda. Allocated training resources and developed processes for tracking usage of resources and resolving funding and contract discrepancies. Attended ongoing training to keep abreast of Departmental scientific activities, facilities and safety elements. Facilitated record keeping, information gathering, planning and communication for safety efforts and inventory control.

VA Central California Health Care System, Fresno, CA 93703 May 1997 Dec 1999

Secretary, Chief of Psychiatry 2 yr 7 mo

Performed a variety of secretarial functions to implement the office s administrative programs, policies, and procedures. Provided administrative support to the Administrative Officer in areas of human resources, finance, and procurement. Established and implemented office controls, e.g. logs and tracking systems. Prepared reports, routine written work products and other documents utilizing automated office equipment, which included MS Office software. Ensured the manager was provided with background and the most current information on particular subjects by researching files and other documents for pertinent data before referring visitors. Maintained the Chief s appointment calendar. Handled incoming interdepartmental correspondence, information, and documents which flowed through the office, ensuring timely handling of sensitive material and meeting required deadlines. Read and reviewed all outgoing correspondence, reports and other materials. Made travel arrangements and submitted travel expenses to proper channels for reimbursement. Developed and maintained an effective filing system per government policies and guidelines. Coordinated and scheduled meetings and conferences. Received, screened and directed incoming phone calls, visits and mail. Maintained time and attendance reports.

University of California San Francisco (UCSF) Medical Education Program, Fresno, CA 93701

Administrative Assistant, Director of Psychiatry and Coordinator for Resident Program

Resident program. Received CVs and applications from interested parties. Verified credentials and communicated to applicants if more information is needed. Provided completed applications to the Resident Selection Committees for review and recommendations. Arranged interviews and provided travel and housing information to interested candidates. Drove interviewees to appointments and showed them the area. Arranged for dinner meetings and escorted them to such meetings when required. Recorded meeting minutes and carried out additional instructions in order to recruit potential selectees. New residents were oriented and provided necessary books and schedules as required. Acted as liaison between other hospitals and institutions for the Residency Program.

Received and tactfully handled telephone calls and inquiries, including those of a complainant nature. Ascertained the identity of the caller and nature of business. Used judgment and discretion to refer inquiries to the appropriate staff members. Scheduled appointments. Kept supervisor informed regarding events which transpired through personal and telephone discussions both with members of supervisor s staff, the University of California, San Francisco and those outside the office. Maintained calendars of appointments meetings, and conferences, reminding supervisor of designated times. Received and screened correspondence. Prepared travel requests and associated paperwork for both staff and residency candidates. Established and maintained office file. Prepared correspondence, reports, and newsletters. Received outline of speeches and edited for correct grammar, clearness, tone, correct quotations and excerpts. Prepared time and attendance cards for both the VA staff and UCSF staff. Prepared meeting agendas and recorded minutes of several regularly held meetings per month.

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