Customer Service Sales
Resume:
Christopher Ganser
Email: *********@********.***
Address: *** *. ****** **
City: Phoenix
State: AZ
Zip: 85053
Country: USA
Phone: 480-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHRISTOPHER GANSER
Phoenix, AZ 85053
*********@********.***
www.linkedin.com/in/christopherganser
OBJECTIVE: Dedicated and well-organized individual, with business development, strategic planning, cost control and troubleshooting experience well-qualified for Senior Customer Relations assignment
CAREER PROFILE
Over two decades of successful career background with international leaders.
Record of progression to assignments of increasing authority and responsibility; served twelve years in a call center environment with high-volume calls, international and domestic operations support service.
Deliver exceptional customer service on a consistent basis with service over 100,000 customers.
Excellent communications, interfacing and relationship-building capacity.
Outstanding business development, account management and strategic partnership capacity.
Well-organized multi-tasker with outstanding detail orientation; skilled in root cause analysis, customer issue resolution and senior management advisement.
Meet/exceed challenging organizational objectives on a consistent basis; slashed costs $3MM annually through sharp cost analysis.
Adept in sales forecasting, call quality metrics, team building and recruitment.
Notable administrative and office operations management strengths.
Proficient in advanced business software applications.
Award-winning performer.
B.A., Communications, and A.A., Liberal Arts.
Church leader, Board Member and Audiovisual Coordinator.
PROFESSIONAL EXPERIENCE
FedEx, Phoenix, AZ 2000 - 2012
International Customer Advocate Team, FedEx Technology Connection
* Promoted to this assignment in 2010 after outstanding success as International Customer Service Representative and Domestic Customer Service Representative.
* Successfully saved over $3MM annually through process improvement noted in `Career Profile.`
* Developed positive business relationships and delivered world-class customer service on a consistent basis.
* Performed critical business development, marketing and sales efforts key to meeting and exceeding organizational revenue objectives and gaining luxury market segment.
* Maintained strong focus on call quality improvement.
* Tasked with crucial personnel training/development function.
* Upgraded/improved all aspects of quality service, average handling time, scheduling, contribution and compliance initiatives.
* Spearheaded tracking of all domestic/international packages while facilitating movement of customer priority packages on a global basis.
* Aided clients with such critical issues as applicable duties, taxes, classification/values of commodities, expected service delays, routing, and tracing services.
* Accurately administered credit, refunds and other compensation measures.
* Slashed service failures by attaining shipping requirements covering documentation, service commitment scheduling, brokerage services, customs clearance, rates, transit time and special handling needs.
CHRISTOPHER GANSER PAGE TWO
Cell 480-***-****
www.linkedin.com/in/christopherganser
*********@********.***
Continued...
* Designated by management to plan/launch fuel consumption process improvement following Hurricane Katrina.
* Initiated and rolled-out innovative employee carpool program for entire customer service center with 250 employees.
* Recipient of letters of recommendation from key clientele.
* Awarded `Employee of the Week` and `Employee of the Month` Commendations.
PepsiCo, Inc., Phoenix, AZ 1998 - 2000
Customer Service/Sales Representative
* Tasked with wide-ranging sales and customer service activities for this global leader in beverage and consumer products.
* Expanded sales initiatives to meet/increase forecasted revenues and establish market dominance.
* Assumed management of five key accounts including Fry`s, Safeway, Food City, ABCO Supermarkets and Bashas.
* Planned and launched strategic marketing initiatives through development of displays and incremental sales aids.
* Acted as team builder by directing hiring, training and mentoring of employees in merchandising, proper product introductions and sales techniques.
* Ensured delivery of exceptional customer service.
* Recognized as `Phoenix Bottling Group Role Model.`
* Achieved `Golden` third-quarter by expanding revenues from 103% to 124% in 2000.
* Utilized comprehensive knowledge of standardized procedures to attain stable operations and bottom-line profits.
EDUCATION/TRAINING
Arizona State University, Tempe, AZ
Bachelor of Arts, Communication
Scottsdale Community College, Scottsdale, AZ
Associate of Arts, Liberal Arts
City of Phoenix Work Force Connection, Phoenix, AZ, 2012 - Present
Retraining for Class A/Class B License
Certified through Arizona Department of Transportation and the Southwest Truck Driver Training School
Endorsements: Passenger, Bus, Hazmat, Tanker, Doubles and Triples, Combination, Chauffeur and Airbrakes
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