Customer Service Sales

Desired Industry: Business/Management SpiderID: **642

Desired Job Location: Green Bay, Wisconsin Date Posted: 11/29/2012

Type of Position: Full-Time Permanent Availability Date:

Desired Wage: 40,000

U.S. Work Authorization: Yes

Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%

Highest Degree Attained: Bachelors Willing to Relocate:

Objective:

RHONDA BARKER

2563 Telluride Trail Unit A

Green Bay, Wisconsin 54313

Home Phone 920-***-****

Email: **********@***.**.***

SUMMARY

Management professional with experience

in the development, growth and

leadership of personnel. Excellent

customer skills with ability to form

solid relationships. Keen listening and

negotiating abilities facilitated

understanding in decision-making process

and problem solving. Promoted company

products through oral presentations in a

variety of venues to include one on one

meetings and group overviews. Developed

good relationships within different

departments of the company to facilitate

good communication and understanding of

procedures. Reviewed performance,

completed performance evaluations and

developed corrective actions as needed.

Customer Service

Relationship Building

Process Efficiencies

Presentations & Training

Staff Development

PROFESSIONAL EXPERIENCE

STRENGTH OF THE HANDS, LLC De Pere,

Wisconsin

Manager Consultant, Receptionist

2011 present

Assisted owner upon opening the business

in November 2011 by creating business

and front desk processes and procedures

and workflow to provide excellent

customer service for the clients. Work

on continuous process improvements by

creating forms and spreadsheets as

needed for efficiency. Answer phone

calls and schedule appointments for

owner and three massage therapists.

Solve client and personnel issues as

they arise. Help prepare bi-weekly

payroll information. Open business in

the mornings and/or close business at

end of workday. Work with owner on

strategies to increase client base and

return clients. Perform receptionist

duties to include greet clients; enter

demographic information in the data

base; and take payment for the services

they received. Pull files for existing

clients at the beginning of each day and

create files for new clients throughout

the day.

HUMANA/EMPLOYERS HEALTH INSURANCE

Green Bay, Wisconsin

Underwriting Manager, Small Group

Medical 2000

2010

Managed a staff of 10 Underwriters

assuring that risk management of new

business groups were completed

accurately and timely for small

businesses covering up to 99 employees

throughout 7 regions. Communicated and

ensured department policies and

guidelines were followed by staff.

Ensured all State and Federal

legislation rules were being followed

appropriately. Prepared and responded to

Department of Insurance Commissioner

Inquiries. Interviewed and hired new

staff.

Coordinated information for the

Underwriting Department Staffing Model

Budget that included time analysis of

current processes and determined

appropriate staffing within the

Department to meet the needs of the work

volumes.

Traveled to Regional Sales

Offices and met with insurance brokers

who sell Humana products to built

relationships and ensure proper

knowledge of our products.

Led training in multiple sales

regions for Sales staff that increased

knowledge of Regulation changes and

supported increase in Customer Service

and relationships.

Led implementation of a

paperless workflow process that affected

1,000 s of applications annually.

Resulted in improved process

efficiencies of departmental paperwork,

reduced lost inventory and the ability

to permanently store and retrieve

inventory.

Led project in integrating and

transitioning Specialty Benefits (i.e.

Short Term Disability, Critical Care

Insurance) into Small Group Medical.

Resulted in readiness to respond to

Health Care Reform.

Sales Support Supervisor

1999 2000

Senior Underwriter/Underwriter/Account

Executive

1991 1999

Medical Claims Rep/Dental Claims

Rep/Disability Claims Rep

1983 1991

KOHLS DEPARTMENT STORE Green Bay,

Wisconsin

Service Desk Associate (Part-time)

2000

Provided a high level of

customer service to customers with

return items or payments on their

accounts

Listened to customer complaints

and resolved them in a manner to benefit

the customer and Kohl s

Counted the money from each

register at the end of the evening and

balanced the register slips with cash,

credit card transactions and gift

certificates and recorded any

differences

EDUCATION

BA, Marketing, minor Business, Lakeland

College Sheboygan, Wisconsin

AS, Secretarial Science, Northeast

Wisconsin Technical College Green Bay,

Wisconsin

CONTINUING EDUCATION

HIA Designation (Health Insurance of

America)

LOMA 1,2 and 10

ICA 1 and 2

Numerous leadership and team building

classes and seminars

COMMUNITY INVOLVEMENT

Big Brothers Big Sisters of Northeast

Wisconsin Green Bay, Wisconsin

Board of Directors

2007 2011

Volunteer Committee Member

2005 Current

Volunteer Big Sisters

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