Customer Service Sales

Catherine Carter

Email: *********@********.***

Address: *** ***** **., *** #*

City: Santa Cruz

State: CA

Zip: 95060

Country: USA

Phone: 831-***-****

Skill Level: Experienced

Salary Range: $38,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Catherine C. Carter

127 Felix #1, Santa Cruz, CA 95060 405-***-**** *********@********.***

S UMMA R Y O F Q U A L I F I C A T I O N S

* Customer Service

* Office Management

* Work Flow Management

* Administrative Support

* Information/Data Management

* Scheduling

* Database Input/Management

* Payroll/HR Support

* Word Processing

E M P L O YME N T H I S T O R Y

Lucent Technologies / AVAYA Service Coordinator Oklahoma City, OK 1996 - 2011

Managed telecom installation and repair scheduling of 25 technicians in the San Francisco Bay Area based on

qualifications and geography Serviced Mid-Sized and Enterprise level clients Accounts Receivable

Management and Collection Phone-based customer service resolving backordered equipment and/or questions

on installation scheduling Took overflow calls from other geographical areas when other Coordinators not

available Utilized SAP, Service Power, and other database systems to track technicians, installation, repair, and

equipment orders

AT&T Account Support Representative Seattle, WA 1996 - 1996

Managed telecom installation and repair scheduling of 14 technicians in the Portland, Oregon Area Process

completion of repair & installation work done including time & material invoices Ensure intervals for repair and

due dates for installation are met Backup teammates on phone coverage Input payroll for technicians do

`call aheads` to customers to ensure they are prepared for work to be dispatched the next day Interact with order

processing, sales, billing groups within our office to ensure customer satisfaction.

AT&T Administrative Clerk I Seattle, WA 1991 - 1996

Payroll (including mileage, toll discount & cellular input) for 100 franchise management. and non-management

associates Administrative field check plan including working advances, parking script, reply mail & postage meter

Printing materials, stock supplies, brochures, sourcebooks, forms, sales manuals Administer building card

keys, pagers, exchange defectives, order for new employees Manage incoming/outgoing mail and shipping

Switchboard coverage Distribute system assurance binders to system consultants

AT&T Customer Service Representative Seattle, WA 1989 - 1991

Administrative support for Computer Service Area Managers in 7 states Distributed dispatch code

consultant/field check plan, attendance records, travel arrangements, weekly reports to 4 Service Managers, Training

Coordinator, Alliance Coordinator Document reports for contract sales results, benefits, accidents, personnel

changes Coordinate world class service training sessions dutybook: Duty rotation for supervisors and customer

engineers.

S K I L L S A N D C E R T I F I C A T I O N S

Dale Carnegie Graduate Assistant Junior Achievement Recruiting Area Vice President, Telecom Pioneers

Completed courses in entire MS Word, Excel, PowerPoint, Windows, Business Writing, Payroll

Workplace Volunteer Coordination: Special Olympics, Hug-A-Bears, World Care, Adopt-A-Family, Local Food Bank

Contact this candidate