Customer Service Administrative Assistant

Location:

San Marcos, TX

Posted:

December 18, 2012

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Resume:

Administrative Assistant Updated Dec **, ****

Cover Letter

College graduate, with 3 years administrative support, seeking promising position in which to advance professionally.

Hello, my name is Melissa. For the past 3 years I have held administrative positions in dentistry promoted to a pathology department, then moved on to litigation support. While working these jobs I gained a great foundation on which to build a professional portfolio.

I have the organizational, self-starter aptitude, and confidence useful for any job. I am motivated and desire the chance to succeed while advancing my career.

I am dependable and trustworthy, gaining 'key-holder' status at most previous positions. This being said I gain advancement fairly quickly and am often asked to train new hires.

I look forward to hearing from you. Please review my resume. Thank you for your consideration and time.

Best Regards,

Melissa Sanson

Educational Brief

Texas State University-2009

Bachelor of Arts in Art History, minor in English

The Woodlands Christian Academy-2001

High School Diploma

Work Experience

Melissa Sanson

Objective : Exceptional communication, organization, and analytical skills obtained from combination of art education and diverse experience. Self-starter, with ambition, motivated to succeed, and very self-confident. Interpersonal skills and professionalism give the ability to work with all management levels, including ability to train peers, assist management, and service clientele.

The Marker Group, Houston, TX April 2012-September 2012

*Case Specialist

• Administrative Investigator in defense litigation support service

• Collection of records for analysis, research, and medical review

• Use of high levels of competence, common sense, and punctuality

• Strict protocol followed for security purposes

• Customer service calls made/received for purpose of collection

• Communication with lawyers in professional, intelligent manner

• Multi-faceted, priority-based, and dead-line driven environment

JKJ Pathology, The Woodlands, TX July 2009-April 2012

[subsidiary of Kacher Dentistry]

*Office Assistant for Kacher Dentistry promoted to Case Manager of JKJ Pathology

Case Manager Specific:

• Administrative Assistant for private oral pathology lab

• Initial contact for patients, referring doctors, and business associates

• Assists in all phases of annual exhibit conferences for marketing and promotion

• Attends conferences geared to increase client base, ultimately raising lab revenue

• Handling/Dissecting of oral biopsies

• Marketing and customer service: creation of biopsy kit, client ‘welcome packet’, bio’s of doctor

• Inventory: Ordering/monitoring of supplies as well as shipping/receiving

• Compliance with OSHA and HIPAA standards and medical waste requirements

Office Assistant Specific:

• Scheduled appointments for patients and doctor’s business meetings

• Filing, shredding, emailing, answering multi-line phone

• Coordination of cases with other staff members to ensure patient’s needs were met.

• High levels of competence, efficiency, and dependability warranted a promotion

*Ability/flexibility to float between two departments when necessary to maximize patient service needs

Internship: The Menil Collection August 2009-Dec. 2009

Development office: special planning, event attendance in order to help raise membership and in turn boost museum endowment. Library collection: assisted librarian in card catalog, accurate/timely re-shelving, handling of rare books and maintenance of auction catalogue database.

Databases/Software: Microsoft Office, Microsoft Windows, FileMaker Pro, Dentrix, Muse, LitBase, LaunchPad, iLife, PhotoShop, Adobe

Social Media: Facebook, Twitter, Tumblr, Instagram, Pinterest, YouTube

Education: Bachelor’s in Art History/ English minor, Texas State University

Associates in General Studies, Lone Star Community College

High School Diploma, The Woodlands Christian Academy

Melissa Sanson

Houston,Texas

832-***-****

*************@*****.***

REFERENCES:

Nicole Nelson

Project Supervisor

The Marker Group

Houston, Texas

Relationship: Nicole was my supervisor at The Marker Group from April 2012- September 2012.

Jessica LeVine

Receptionist

Kacher Dentistry

The Woodlands, Texas

Relationship: Jessica was a co-worker whom I worked closely with while at Kacher Dentistry for almost 2 years, 2010-2012. She is very familiar with me, personally and professionally and knows my motivation and passion for career advancement.

Dr. John Kacher

Oral Pathologist and Dentist

JKJ Pathology, Kacher Dentistry

The Woodlands, Texas

Relationship: Dr. Kacher was my boss while working in pathology lab and dentist office. He is familiar with my ability to multi-task, carry out daily task, and my self-starter, confident attitude. I worked for him for just under 3 years, 2009-2012.

Linda Maddox

Office Manager

Kacher Dentistry

The Woodlands, Texas

Relationship: Linda was the Office Manager for Kacher Dentistry and she was the original person who interviewed me, noticed my potential, and hired me. I worked closely with her both with Kacher Dentistry and JKJ Pathology from 2009-2012.

Skills

Organized,dependable, creative administrative assistant with motivation to advance and the ability to multi-task in a deadline-driven environment, all while maintaining professionalism and interpersonal relationships.

Job Interests

Desired Salary: 30,000

Job Types(s):

Administrative / Clerical

Management / Executive

Industry(s):

Advertising / PR

Travel / Hotel / Resort

Nonprofit / Social Service

Beauty / Spas

Employment Type:

Job Location(s):

Contact Information

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