Customer Service Manager
Resume:
Resumé of: Michele Viglione
Front Office Coordinator Updated Dec 13, 2012
Cover Letter
Spring, TX 77386
Cell: 713-***-****
*******.********@*****.***
December 13, 2012
To whom it may concern:
I offer a wide range of customer service experience as well as office management and administrative support. You will benefit from my following key strengths:
Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access).
Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support.
Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.
A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes.
I am confident that if you hire me as your front office coordinator, then you will have more time and energy to concentrate on growing your business. My resume is enclosed for your review. You may also call me at 713-***-**** or email me at *******.********@*****.*** . Thank you for your time, and have a great day.
Sincerely,
Michele Viglione
Educational Brief
EDUCATION:
Sam Houston, Houston, TX
2001 –2003 – Associates of Business Degree
AFAA – Aerobics and Fitness Association of America
AFAA Certified 2000 – 2013
CPR/AED/First Aid Instructor Certified Red Cross.- Instructor 2000 - 2014
Lifetime Fitness – Master Instructor Certified
The Woodlands High School - 2001 Honors Graduate
Work Experience
MICHELE VIGLIONE *******.********@*****.***
(C) 713-***-****
Non-Smoker Will Travel
OBJECTIVE: A challenging position to fully utilize my skills, passion, and experience.
EXPERIENCE:
Present Safety Coordinator
RPC, CUDD ENERGY SERVICES - The Woodlands, TX
Manage training programs class setup, scheduling, attendance, catering, etc
Schedule all trainings incompliance with training requirements.
Cooperate and communicate with supervisors to ensure professional work environment and all training is accurate and efficient.
Excellent planning and organizational skills, including the ability to manage time, set priorities, solve problems, and work effectively under tight deadlines.
Use Company P-card for business expenses, reconcile bill and process expense reports
Excellent organization, verbal and written communication skills
April 2010 Travel Coordinator/Administrator
To RPC, CUDD ENERGY SERVICES - The Woodlands, TX
March 2011 Provide assistance w/ purchasing for manager and group members
Coordinate managers and group member’s domestic/international travel arrangements
Formulates travel policies and schedules, utilizing knowledge of identified policy
Provide excellent customer service by promptly responding to traveler’s requests
Finds the cheapest deals and negotiates contracts
Use Company P-card for business expenses, reconcile bill and process expense reports
Set up hotels, car rentals, meeting space for travelers
April 2010 Group Fitness Department Manager
To Lifetime Fitness - Humble, TX
Sept 2008 Director of the recruitment, selection, training and development of classes
Supervision and Evaluation of staff 40+ employees
Develop, administer and analyze budget, financial records and payroll process
Lead and motivate employees/students and schedule accordingly.
Provide excellent customer service to all members and employees
Excellent communication, presentation, and organizational skills
Maintain a productive, high-performing learning environment
June 2004 Corporate Trainer / Instructor of Flight Attendants
to Continental Express Airlines - Houston, TX
Sept 2008 Instructed and facilitated flight attendants and new hire training
Assisted with class calendar, scheduled evacuations, customer service training
Develop and participate in Ex-Jet Education productions
Assist w/ video’s, room set up/break downs
Communications with hotels for accommodations
Effectively mentored and coached students in difficult situations
Flexibility and willingness to work as a team
Made hiring, promotion, and termination recommendations to the General Manager
Monitored flight attendants to ensure the individual performance on aircraft
Flight Attendant Supervisor / Flight Attendant
Continental Express Airlines - Houston, TX
Responsible for the guidance of over 200 flight attendants
Effectively mentored and coached employees
Ability to work with a Union
Scheduled meetings and scheduling staff
Communication with all departments
Assess individual performance, provide feedback, and develop recognition
programs/awards
Recruit and interview for the In-flight department
EDUCATION:
Sam Houston, Houston, TX
2001 –2003 – Associates of Business Degree
AFAA – Aerobics and Fitness Association of America
AFAA Certified 2000 – 2013
CPR/AED/First Aid Instructor Certified Red Cross.- Instructor 2000 - 2014
Lifetime Fitness – Master Instructor Certified
The Woodlands High School - 2001 Honors Graduate
COMPUTER SKILLS:
Windows XP, MS Office Suite, including Word, Excel, and PowerPoint programs,
Access, Sonic, Outlook, BOSS, Kronos, People Soft
Skills
COMPUTER SKILLS:
Windows XP, MS Office Suite, including Word, Excel, and PowerPoint programs,
Access, Sonic, Outlook, BOSS, Kronos, People Soft
Job Interests
Job Types(s):
Administrative / Clerical
Legal / Paralegal
Industry(s):
Travel / Hotel / Resort
Employment / Staffing
Recreation / Fitness
Beauty / Spas
Employment Type:
Volunteer / Not Paid
Job Location(s):
Conroe / Lake Conroe
Oak Ridge / Shenandoah
Contact Information
Michele Viglione
Phone: 713-***-****
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