Customer Service Insurance
Resume:
Professional Customer Service Rep/Bank Proof Operator (Abilene)
Date: 2012-11-04, 5:49PM CSTsee below
Matthew Ray Ramirez
**********@*****.***
CAREER: To obtain a position with a company where I can improve my job skills
OBJECTIVE: To achieve personal and professional growth.
SPECIAL SKILLS:
* Knowledgeable of MS Windows
* Ten-key by touch
* 20,000 keystrokes per minute
* Good communication skills
* Experience delivering inter-office mail
* Perfect attendance
WORK EXPERIENCE:
First Community Bankshares, Carrollton, TX
Proof Operator May 2007 to Oct 2008
* Set-up FED, operate and balance clearing work
* Prep, operate and balance POD work
* Correct personal and business accounts
* Wrap bank documents to send to remote locations
* Operate sorter machine in a timely manner to meet cash letter deadlines
* Operate proof machine
First Financial Bank, Abilene, TX
Item Processing Specialist February 2002 to August 2006
* Set-up FED, operate and balance clearing work
* Prep, operate and balance POD work
* Correct personal and business accounts
* Wrap bank documents to send to remote locations
* Operate sorter machine in a timely manner to meet cash letter deadlines
* Operate proof machine
*Customer Service with other branches within the company
Capital One Auto Finance --Oct 2008 to Apr 2010
*Inbound Customer Service
*Branch Resolution Team (Associate to Associate calls)
*Insurance Group
*Soft Collections (take payments and make payment arrangements in a timely manner)
*Advice Customers of small interest auto loans and Capital One's procedures
*Take insurance claims and advice customers follow up procedures
*Reset Online Banking access to customers
*Meet one certain standards and quota's to fit Capital One Customer Service standards
Bank of America Mortgage and Insurance-Aug 2010 to Apr 2011
Inbound Customer Service
Explain in detail mortgage escrow accounts to customers and if qualified make decisions with customers authority to adjust escrow accounts to best benefit homeowners
Handle homeowners insurance questions and concerns, update insurance information speak with insurance agents regarding any type of homeowners insurance
Handle bankruptcy loans and procedures to take payments and followed federal laws regarding a bankruptcy account
Handled Special loan accounts including balloon loans, interest only loans, and principal and interest loans
Handle foreclosure loans including short sale mortgages
Handle mortgage payoff accounts including loans paid off or regarding future payoff loans
Handle home loan modification applications, questions and/or concerns
Take mortgage payments, inform customers of options regarding any fees or late charges and follow Bank of America policies and federal law policies while speaking with customers and taking payments
Follow scheduled adherence
Meet specific customer satisfaction scores every month
Agent of change
EDUCATION: Abilene High School-Abilene, TX
Texas State Technical College-Abilene, TX
Cisco Junior College -- Abilene, TX
SPECIAL COURSES: Business Communications 1 & 2
Principles of Banking
Spanish for Bankers
REFERENCES: Available Upon Request
Contact this candidate