Quality Assurance Customer Service
Resume:
Tony Khuong
Email: *********@********.***
Address: *** *. ***** **.
City: Richardson
State: TX
Zip: 75081
Country: USA
Phone: 214-***-****
Skill Level: Experienced
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Tony Khuong
512 S. Grove Rd. 214-***-****
Richardson, Texas 75081 *********@********.***
PROFILE
A successful career as an underwriter specialist for the prime and sub-prime home mortgage industry. Significant achievements in technical and analytical skills. Proven record of excellence in process timeline goals and quality assurance. Areas of expertise include:
a Customer Relationship Management
a Compliance Expertise
a Financial Analysis
a Leadership Development
PROFESSIONAL EXPERIENCE
Bank of America Home Loans, Richardson, Texas August 2012 a Present
Home Service Specialist (HSS) II
a Achieved aSASEa Authority, which stands for Signature Authority Service and Enforcement.
a aAuthoritya refers to the authority to sign off on conditions and close level one loans.
a Responsible for but not limited to verifying conditions for approval which may include customer income/assets documentation, and property condition verification.
a Resolved routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed lien conveyances.
a Processed 2nd lien subordinations, resolves appraisal disputes, depending on channel, may coordinate closing activities.
a Maintained a high level of customer service by being proactive in communication with customers, banking center associates, realtors, insurance agents, etc.
Countrywide Home Loans, Richardson, Texas November 2005 a January 2008
Underwriter Specialist
a Perform with signing authority up to $1M.
a Provided skillful underwriting for Prime and Sub-Prime mortgage loan files. Complied with internal and regulatory guidelines. Recommended structuring solutions.
a Demonstrated quality assurance when making decisions for CLUES accepts and refers.
a Evaluated debt ratios, loan-to-value ratios, credit scores, property valuations, full appraisal reviews, and other vital loan information.
a Developed financially sound loan packages from beginning to end.
a Contributed as initial member for opening of Prime Credit Account team.
a Mentored other associates.
a Flood review expert, and compliance specialist.
MBNA Hallmark Services, Dallas, Texas June 2000 a December 2004
Served as intern during college years.
Credit Account Manager, May 2000 a August 2000
11/2000 - 1/2001, 5/2001 - 8/2001, 11/2001 - 1/2002, 5/2002 - 8/2002, 11-2002 - 1/2003, 5/2003 - 8/2003, 11/2003 - 1/2004
a Conducted financial valuation, modeling, qualitative analysis and industry research.
a Analyzed customer credit finances, calculated savings, and marketed affinity credit cards to prospective and pre-approved qualified customers.
a Developed relationships with existing customers. Resulted in reducing interest rates and consolidate debt.
Local Area Network Technical Support
Senior intern team lead, 5/2003 - 8/2003, 11/2003 - 1/2004
a Installed, operated and maintained and multi-user computer system.
a Provided technical assistance for virtual lab users.
a Delivered troubleshooting for logical and technical issues.
a Created and maintained documentation for various applications.
Public Relations Assistant
5/2000 - 8/2000, 11/2000 - 1/2001
a Directed promotional events for prospective affinity groups and investors.
a Contributed to preparation of presentations.
a Structured and participated in charity events for North Texas Food Bank, Bryanas House, and North Dallas Boys and Girls Club .
OTHER EXPERIENCES
Cosmic Volunteers, http://www.cosmicvolunteers.org/vietnam_hochiminh.html, 05/08 - 12/08
Volunteer, Ho Chi Minh City District 8 Orphanage, Vietnam
a Fundraising
a English Instructor
a Physical Education Coordinator
a Homework tutor
a Instructor: Internet Media, Photoshop
a Served as Big Brother Influence
EDUCATION
a Management, Master of Business Administration, University of Dallas, Irving, Texas, 2011
a Business Management, Bachelor of Arts, Texas Tech University, Lubbock, Texas, 2005
TECHNICAL SKILLS
Languages: Proficient in English, Conversational Vietnamese
Operating Systems: Windows XP/Vista/Win7/Windows Server 2003-2008
Underwriting Systems: CLUES, ACAPS, AS400, EDGE, Virtual Loan Files, FNMA/FHLMC
Conforming and Non-Conforming guidelines
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