Project Management
Resume:
Nathan Hager
Email: *********@********.***
Address: **** ***** ******
City: Louisville
State: KY
Zip: 40222
Country: USA
Phone: 859-***-****
Skill Level: Experienced
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nathan S Hager
Louisville, Kentucky
*********@********.***
www.linkedin.com/in/nshager
* Project Management * Process Analysis * Strategic Planning and Analysis * Data Analysis * Root Cause Analysis
* Market Research * Market Analysis * Industry Analysis * Lean Operations * Multiple Types of Training * Train-the-Trainer * Defining Requirements * Engineering Business Processes * Lead Time Management * Value Stream Mapping * Critical Path Method * Product Branding * ECM * ERP * Dynamic Leadership Skills * Leadership Development of Peers and Direct Reports * E-commerce Implementation * Willing to relocate and travel *
QUALIFICATIONS SUMMARY
* 10+ years of experience managing project scope, time, budget constraints, and human resources using DMAIC, 5S, JIT, and other methodologies. * 10+ years of experience successfully preparing and delivering training for both large groups and individuals within dynamic environments. * 10+ years of honing leadership skills while interacting with multiple personalities in varied environments. * Highly effective communication skills with management, vendors, customers, peers, and account teams in both technical and non-technical environments. * Successful in problem recognition, research, resolution, follow up activities, and root cause analysis to reduce future risk. * Technical proficiency in ERP, ECM, MS Project, MS Access, Visio, and multiple software applications. * Possess aptitude to learn systems and tools quickly. * Excellent verbal and written communication skills.
PROFESSIONAL EXPERIENCE
Southern Graphic Systems Incorporated, Louisville, Kentucky 3/2011-12/2011
Business Analyst for IT Development
* Analyze data from multiple stakeholders to establish business needs
* Determine ROI for IT projects; analyze both financial and non-financial benefits; provide recommendation for project priority
* Prepare and execute project plans for various IT projects
* Elicit internal and external customer needs and translate them into application and operational requirements for the development team to execute
* Develop business, functional and non-functional requirements, use cases, mockups, and wireframes
* Work with business users to understand the SDLC and to set expectations for each project outcome, length of time for delivery, and problem resolution
* Provide training and guidance to other business analysts on the team; establishing best practices and templates
Lexmark International, Lexington, Kentucky 6/2004-3/2011
Business Analyst / Team Lead for World Wide Global Services Team (2006-2011)
* Helped establish a global operations group from ground-level to 50+ employees resulting in multimillion dollar ROI
* Mentor peers to develop leadership, process improvement, conflict resolution, communication, and problem solving skills
* Design and implement change management processes for multicultural cross-functional teams using Seibel, SAP, JDE, and proprietary systems
* Train leads for operations team in the Philippines to quickly identify issues and provide solutions
* Subject matter expert for specialized technical skills; maintaining customer contract information and pricing in proprietary systems, managing order authorization and internal warehouse routing logic
* Develop, implement, and manage multiple projects to eliminate waste and reduce lead time
* Design and create business and operational requirements
* Develop, coordinate, and deliver user acceptance testing for system and process updates
* Maintain financial database for over 400 customers
* Audit workflow from worldwide teams and deliver root cause analysis for errors and issues
* Provide metric reports to management for resource planning and root cause analysis
* Create short-term and long-term strategic planning goals for training and group resources
* Reduce setup time for customer accounts from 6 weeks to 3 days
* Coordinate e-commerce implementation worldwide for automated (XML) supplies logistics partners to reduce setup time from 8 weeks to 1 week
* Integration and technical on-boarding of high profile customers including UBS, Coca-Cola, Boeing, Wal-Mart, AT&T, and Best Buy
Senior Business Analyst for Product Analysis Group (2004-2006)
* Responsible for obtaining, maintaining, and retiring library of 100+ assets in lab
* Competitive benchmarking for print quality, performance, product teardowns, and cost analysis of Lexmark and competitor printers
* Customer level beta testing of new products
* Analysis of data gathered versus strategic goals of each Lexmark competitor
* Created processes and desktop documentation for testing procedures; trained management team in the Philippines
* Trained new hires on policies, procedures, and daily tasks
* Worked with a team comprised of employees from several printer companies to develop ISO standards for inkjet cartridge yields
Chrisman Mill Vineyards, Nicholasville, Kentucky 2/2003-2/2004
Business Development, Sales, and Marketing Consultant
* Executed 5S methodology to increase production and delivery by 30% in one year
* Identified revenue opportunities through market analysis
* Developed marketing campaigns to maximize sales and growth
* Consulted on product mix and pricing strategies
* Established business relationships and managed wholesale accounts
* Managed retail sales at both temporary and permanent stores
* Trained retail staff to how to efficiently sell wine and related products
* Planned and managed two wine festivals
* Tour guide for farm and production building for both large and small groups
* Researched pricing for purchasing fruit and other materials
* Performed other business and wine production responsibilities as needed
L3 Communications, Lexington, Kentucky 10/2001-6/2002
Production Planning Control Specialist Level II (Top secret security clearance obtained)
* Produced and managed a production schedule for a 50+ people in Joint Operations Group (JOG)
* Produced project schedules for multiple departments within the group
* Acted as first point of contact for all materials received and all products shipped to other divisions and customers
* Developed and administered a system of accountability for all raw materials and finished products
* Implemented Just-In-Time (JIT) system to decrease lead time and reduce amount of onsite materials for the division
* Acted as liaison for multiple departments working on the same projects
* Reported to several levels of management on a weekly basis via conference calls, emails, and MS PowerPoint presentations
Lexmark International, Lexington, Kentucky 8/1999-5/2001
Technical Support Representative Level II
* Solved printer and scanner hardware and software problems for customers by telephone, email, and web chat
* Established trust with customers to advise them on problem resolution and products
* Developed and administered training for new hires; on the job training, shadowing
* Demonstrated customer conflict management and resolution skills on a daily basis
* Provided product enhancement for hardware and software development teams
* Consistently in top 3% for customer satisfaction
EDUCATION
University of Kentucky, Lexington, KY
BA: Marketing (December 2000)
BA: Decision Science and Information Systems (December 2000)
New York Institute of Technology, Old Westbury, NY
MBA: Leadership (October 2009)
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