Manager Customer Service

Matthew Di Buono

Email: ********@***********.***

Address:

City: New Rochelle

State: NY

Zip: 10801

Country: USA

Phone: 914-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Fitness Professional with 6 years of managing and developing health clubs both commercial and private.

Educational Background:

High School Dipolma from Fordham University, Bronx NY 1/2001 to 5/2009 (Economics)

Job History / Details:

Professional Profile

Fitness Professional with 6 years of managing and developing health clubs both commercial and private.

Qualifications

Skilled at hiring, coaching, developing & guiding staff members.

Experience with goal setting, development, and monitoring

Can identify key opportunities & efficiencies for greater profitability.

Time managing skills

Strong ability to establish priorities and delegate effectively.

Able to prepare, review, and fulfill sales budgets.

In depth experience & understanding of the retail channel and service industry in the health club industry.

Cleaning skills and experience with OSHA guidelines and requirements.

Excellent communication skills and ability to present across all media.

Computer and payroll system proficient

Excellent communication skills with co-workers and superiors

Current Olympic athlete that understands all aspects of the fitness world and the importance of hard work.

Relevant Experience

Performed competitive analysis of the business and competitors to make recommendations for future company growth and to maintain competitive edge.

Applied safety procedures and policies as outlined in OSHA and local departmental laws.

Handled all recruitment, interviewing, and development of new staff.

Keeping senior management informed of new strategies for sales and implementation.

Handled payroll and designed schedules for all employees.

Ordered supplies and inventory on a weekly basis.

Developed and implemented sales promotions

Extensive use of social media and local forms of advertisement.

Dealt directly with human resources and clients with problem solving and excellent customer service.

Top salesman based on percent of budget multiple times.

Organized and cleaned workplace daily in accordance OSHA and club standards.

Personal trainer certified through NASM. IIIA.

Experience

April 2011 to Current

New York Fitness Professionals New Rochelle, New York

Athletic Director

Oversee and develop all personal trainers and strength coaches.

Develop marketing programs and pitches for business development.

July 2011 to Current

Kings Gamer World Eastchester, New York

Retail Manager

Handle all aspects of sales, employee development, scheduling, payroll, cleaning, and including all day business operations

January 2007 to March 2011

Bally Total Fitness Westchester, New York

Fitness Manager

Headed personal training program and over 13 staff members.

Worked in conjunction with general manager to keep operations running smooth and all members and employees satisfied and loyal. Managed in The Bronx, Yonkers, and New Rochelle for the company.

Education

09 Fordham University Bronx, New York

Bachelor of Arts Economics

-Full Scholarship Athlete

-VInce Lombardi Award Winner (Student Athlete of the Year. Only given to one male or female per year)

-Captain of track and field team

-5x conference champion

-School record holder in 2 events

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