Sales Customer Service

Sheila Menard

Email: ********@*************.***

Address:

City: Sauk Centre

State: MN

Zip: 56378

Country: USA

Phone: 320-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To Obtain position where I can utilize my experiences as a Ford Sync Specialist. I am a well organized, self motivated person who works well under pressure and has excellent communication and negotiating skills and experience working with a wide variety of people.

Educational Background:

High School Dipolma from Onamis HS, Onamia MN 1/2001 to 6/1982 (computers)

High School Dipolma from MN Newspaper Ass., Onamia MN 1/2001 to 12/2012

High School Dipolma from St. Cloud Tech, Onamia MN 1/2001 to 12/2012

Job History / Details:

Summary

To Obtain position where I can utilize my experiences as a Ford Sync Specialist. I am a well organized, self motivated person who works well under pressure and has excellent communication and negotiating skills and experience working with a wide variety of people.

Experience

July 2009 to September 2012

John Wiese Ford Sauk centre, MN

Coordinator/Sync Specialist

Went over owners manual pointing out all the new technology in their new vehicle.(Active park assist, adaptive cruise etc)

Talked about Fords road side assistance program

Discussed the importance of Scheduled Maintenance and the recommended products to use.

Went over DEF and the additives for the new diesels

Set up and activated customers Sync acct. If they had no email, I would make them one.

Spent a little time showing them all they could do with in their sync acct.

Worked closely with the service department trouble shooting each vehicle that came in to service for MFT and Sync issues to see if it was a service techs job or my own.

Tested all vehicles worked on by service to make sure everything was working properly before turning over to customer.

Handled all walk in customers with all sync and MFT concerns.

Responsible for taking 18-25 pictures of every vehicle that came on the lot for several different web sites

Responsible for raising our customer satisfaction scores by 20 percentage

Helped customers waiting for a sales person by starting the sales process, finding out what they were looking for etc.

Helped customers find and order the accessories they wanted.

Certified in STARS as level 3 same as all the sales people also certified as a sync specialist

December 2009 to Current

RJF Holding Sauk Centre, MN

Sales and Communication

Prepared and delivered sales presentations to new and existing customers in order to sell billboard space.

October 2009 to December 2010

ACN Newspaper Melrose, MN

Advertising Sales Rep

This was a temporary position. I was asked If I wanted the sales mgr position when the current mgr was dieing of cancer. I had something else I was going to do so I just filled in for a few months.

Prepared and delivered sales presentations to new and existing customers in order to sell new advertising programs, and to protect and increase existing advertising.

Obtained and studied information about clients' products, needs, problems, advertising history, and business practices in order to offer effective sales presentations .

Recommended appropriate sizes and formats for advertising, depending on medium being used.

May 2003 to July 2009

Sauk Centre Herald Sauk Centre, MN

Advertising Sales Rep

Processed all correspondence and paperwork related to accounts.

Consulted with company officials, sales departments, and advertising agencies in order to develop promotional plans.

Represented the company at all chamber functions,charity events

Informed customers of available options for advertisement artwork, and provided samples.

Wrote and designed effective advertising lay outs.

December 1999 to December 2001

Sauk Rapids Amoco Sauk Rapids, MN

Assistant Mgr

Executed daily operations of customer relation, ordering products and maintaining a clean place of business.

Trained employees for customer service and cashiering.

Education

2009 Kaplan Plymouth, MN

Insurance License Insurance

2006 MN Newspaper Ass. Bloomington, MN

Certificate Advertising sales

St. Cloud Tech St.Cloud, MN

Select One Computer Networking

Volunteer experiences

Volunteer experiences:

Organized a 12 page tabloid 3 years in a row illustrating important aspects of the Relay for Life in Sauk Centre.

Helped with community Connection raising money for people in need through a haunted house, tender loving Christmas and the food shelf.

Involved in 6 different chambers and all their fund raising events and helped with new ideas .

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