Customer Service Manager

Siobhan Anderson

Email: ********@**************.***

Address:

City: Lawrenceville

State: GA

Zip: 30045

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Five years in retail experience demonstrating a consistent track record in outstanding sales, Merchandising, Leadership, and customer service results. Equally strong qualifications in Inventory Control, Loss Prevention, Training, Security, Budgeting, Payroll, Safety and other functions. Effective communicator, Leader, and problem solver who builds and promotes team work and possesses the initiative and drive to exceed goals.

Educational Background:

High School Dipolma from Kingsborough Community College, Brooklyn NY 1/2001 to 6/2004 (Liberal Arts)

Job History / Details:

Summary

Five years in retail experience demonstrating a consistent track record in outstanding sales, Merchandising, Leadership, and customer service results. Equally strong qualifications in Inventory Control, Loss Prevention, Training, Security, Budgeting, Payroll, Safety and other functions. Effective communicator, Leader, and problem solver who builds and promotes team work and possesses the initiative and drive to exceed goals.

Highlights

Retail Merchandising

Cash Management

Store Planning & Design

Recruitment & Retention

Operations

Training & Development

Multi-Tasking/Fast Learner

Problem Solver/ Creative Thinker

Accomplishments

Promoted from Customer Sale REP. to Assistant Manager after one month and then to CO Manager just after two months of employment.

Increase Sales with outstanding store merchandising and customer service.

Reduced Store Loss by Customer Awareness and Quality Control.

Received awards for Highest Seller, Most Credit Accounts Opened, Best Manager

Contributed to the Store keeping top 2 in the district and Region top 10

Experience

October 2009 to July 2011

United Retail Inc. Decatur, GA

Co-Manager

Managed store operations

Trained & developed staff in customer service techniques

Monitored & implemented corporate programs in sales, shipping, & merchandising

Directed store team to create a sales environment that consistently met expected sales goals and reduced operating cost.

June 2010 to March 2011

Communication Unlimited Suwanee, GA

Dispatcher/ Office Assistant

Oversaw the Scheduling, Staging, Tracking and Reporting the Day's activities and interfaces with customers and department staff

Scheduled work crews, delivery vehicles and service equipment for the task at hand

Prepared work orders, monitored jobs in progress and handle high call volumes

Informed personnel about logistic problems or updates and handled questions or complaints from personnel and clients.

March 2008 to October 2009

The Law Firm of Brian L. Crawford Durham, NC

Office Assistant/Biller

Handled Inbound & Outbound calls efficiently & affectively in a timely manner

Ensured completion of documentations & appropriate signatures entered in client's account for correct & complete billing claim

Handled all files to make sure all input and clients pertinent information was secured and correct info stay updated in file

Scheduling & planning the company's business plans and company's website detail.

Education

2014 Kingsborough Community College Brooklyn, NY

Bachelor of Science Liberal Arts

Dean's List 5 times throughout my course of study

3.8 GPA

Contact this candidate