Manager Customer Service

Sabrina Pyles

Email: *********@********.***

Address: ***** ***** ****** **., #***

City: Fremont

State: CA

Zip: 94538

Country: USA

Phone: 510-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SABRINA PYLES

*********@********.***

Mobile: 510-***-****

OBJECTIVE: Seeking a management position which provides excellent customer service for internal and external customers while focusing on the development of internal teams to drive and meet organization goals and customer expectations.

PROFESSIONAL SUMMARY:

Self-motivated energetic leader with extensive leasing, sales engagement, and training experience. Consistently balances the needs of the customer and the organization to achieve objectives. Skilled facilitator; strong collaboration and interpersonal skills.

* Demonstrated outstanding interpersonal and communication skills. Excellent organization, time management and people skills.

* Change Agent, ability to define and solve problems. Creative thinker with strong degree of adaptability, and thrives in an environment of continuous change and growth.

* Able to form positive working relationships with various multi-level customers and team members.

* Demonstrated skills in negotiating and influencing staff from related functional groups.

EXPERIENCE:

CISCO SYSTEMS CAPITAL CORPORATION, San Jose, CA 95134

Manager, Compliance & Training (2007-2011)

Key responsibilities and Achievements:

* Drove Cisco Capital`s core initiatives by managing six multi-functional teams and building internal and external relationships.

* Developed procedures and drove training within the Operations and cross functional teams. Drove compliance of policies and procedures across teams.

* Business Development manager for new model to increase business $84M in FY11

* Drove and led all Operations training. Implemented the first Share Across Operations (SAO) format; designed to create cross-functional learning, develop skills and opportunity to engage with cross functional team members.

Operations Territory Manager (2003-2007)

Key responsibilities and Achievements:

* Led team to provide operation support to sales team, channel partners and enterprise customers.

* Drove team`s behavior around communication, collaboration, and close, resulting in 75% of partner`s deals funding within 30 days of invoice date.

* Led the team to generate greater than 50% of the FY06 funding forecast, or, $90M of hardware and $125M of Cisco SmartNet.

* Designed and facilitated the new hire training for lease operations and sales managers.

* Drafted processes and procedures for standard and non-standard lease transactions.

Leasing Service Manager (2000-2003)

Key responsibilities and Achievements:

* Manage the end to end account relationships between lessee and Channel Partner.

* Prepare all lease documentation and manage the funding to channel partners.

* Proactively manage Channel Partner relationships.

MELLON US LEASING, A Division of Mellon Leasing Corporation, San Francisco, CA 94111

Senior Litigation Specialist (1997-2000)

Key responsibilities and Achievements:

* Develop collection strategy and manage the recovery of distressed assets and bankrupted accounts.

* Review and restructure problem accounts per credit criteria. Negotiate settlements on problem leases and loans.

* Work extensively with in-house and outside counsel on bankruptcies, litigation, fraud and workout accounts to drive closure and reduce portfolio losses. Recovery of $10.5M on major account of tractor and trailers.

GENERAL ELECTRIC CAPITAL COMPUTER LEASING CORPORATION, Emeryville, CA 94608

(Total tenure 1992 - 1997)

Senior Account Specialist (Last position 1995-1997)

Key responsibilities and Achievements:

* Managed team and multi-level portfolio transactions of $10K - $10M.

* Developed formal training program for account specialist position and the operations team; resulted in longer retention of account specialist personnel.

* Project lead: Master Lease summary; established invoice procedures to reduce first payment default by 70%. Develop and streamlined procedures and internal processes.

* Member: Trust committee; Cultures and Value committee; Career development committee, and Quality team.

EDUCATION, Sacramento, CA 95864

* Bachelor of Science, Business Management, University of Phoenix

COMPUTER SKILLS

* Microsoft Office (Word, Outlook, Excel, and PowerPoint)

* SuperTrump, Leo,

* ELese, LeasePak

ACCOMPLISHMENTS

* Change leadership: Designed, and implemented the Contract Relationship Manager role within thirteen months which increased operations bandwidth 40%.

* Drove the monthly and quarterly funding forecast with team of four to reach record goal of $1.2B in 3Q2011.

* Led project to generate document templates directly from the system which resulted in a 90% reduction in rework and errors of the front-end team within 10 days.

* CFO Catalyst Award winner in 4QFY11.

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