Manager Customer Service

Confidential User

Email: ********@***********.***

Address:

City: Coconut Creek

State: FL

Zip: 33073

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Dedicated Property Manager who has concern for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. F ocused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Educational Background:

High School Dipolma from International Academy of Design & Technology, Orlando FL 1/2001 to 9/2007 (Networking Administrator)

High School Dipolma from Huckleberry Notary Bonding, Orlando FL 1/2001 to 12/2012

High School Dipolma from Mid-Florida Tech, Orlando FL 1/2001 to 12/2012

Job History / Details:

Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.

Dedicated Property Manager who has concern for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques.

Focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Highlights

7 Years experience in Multifamily Property Management

Sales and marketing

Skilled multi-tasker

Team player

Fair housing mandates

Personable

Knowledge of leasing and market conditions

Possess exceptional leadership skills and team work abilities

Self-motivated and self-driven to accomplish and surpass goals set forth

Creative in marketing skills that can be used to maximize occupancy and revenue growth

Strong sales management skills that will foster aggressive sales acquisition

Accomplishments

Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.

Experience

September 2012 to Current

TRG Management Lauderdale Lakes, FL

Assistant Property Manager

Prepare A/P budget expense, Bond reports for the Florida Housing Finance and First Housing Program, rent collections, month end reports, marketing, leasing, weekly statistical reports, evictions, customer relations, Yearly Audits, State Inspection, Section 8 Compliance etc.

Collected and kept careful records of rental payments.

Monitored and documented all income, including delinquencies.

Wrote clear and concise owner's reports based on findings from quarterly financial statements..

12/12/2012 12:00:00 AM

12/12/2012 12:00:00 AM

August 2008 to September 2012

Sawyer Realty Holdings Palm Beach Gardens, FL

Property Manager/ Assistant Manager

Maintained excellent customer relationships by adhering to the 10 Pledges of Customer Service.

Conducted apartment tours for potential tenants and answered any questions.

Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.

Handled customer complaints personally to verify they were properly handled.

Created staff schedules in response to community needs.Created staff schedules in response to community needs.

Managed all day-to-day activities involving tenants, subcontractors and property management.

September 2007 to August 2008

Interstate Realty Management Inc Nelson Park Clermont, FL

Assistant Property Manager

Responsible for resident renewals and assisting Property Manager of 356 units of a Tax Credit and Section 8 Community and prepare monthly program & bond report.

Complete file audit for new move-ins before the end of the monthly.

Provide great Customer Service to current and new prospective residents.

Support Property Manager and Leasing Agents with day to day office functions and tenant care.

Maintain Property information and inspections, incident reports and ground safety records.

Performance administrative duties such as processing credit and criminal background checks, filling maintenance work orders, small projects, and track and post collections in property management software system.

Prepare monthly bond report.

February 2007 to September 2007

River Front Equities Inc Nelson Park Clermont, FL

Assistant Property Manager

Provide friendly service to current and new prospective residents.

Support Property Manager and Leasing Agent with daily office functions and tenant care.

Maintain property information and inspections, building maintenance, incident reports and ground safety records.

Performance administrative duties such as processing credit and criminal background checks, filling maintenance work orders, small projects, and track and post collections in property management software system.

Receive rent, fees and penalties for tenant, calculate and balance daily records of monetary receipt.

Record ledger and deposit funds into Property bank account.

March 2006 to September 2007

River Front Equities Inc Nelson Park Clermont, FL

Leasing Consultant

Recruit new residents through sales and marketing practices and customer care.

Determine application eligibility, process tenant application and obtain criminal and financial background information.

Approve tenant maintenance request and repair, generate and distribute delinquency payment notices, as well as tenant eviction notices.

Monitored customer preferences to determine focus of sales efforts.

Maintained friendly and professional customer interactions.

Education

2007 International Academy of Design & Technology Orlando, FL

Associate of Science Networking Administrator

2009 Huckleberry Notary Bonding Maitland, FL

Certify Public Notary

2004 Mid-Florida Tech Orlando, FL

Business & Clerical

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