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Customer Service Manager

Location:
McAllen, TX
Posted:
December 11, 2012

Contact this candidate

Resume:

John Wight

Email: abp1nd@r.postjobfree.com

Address: **** * *** **.

City: McAllen

State: TX

Zip: 78504

Country: USA

Phone: 956-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Wight

7209 N 4th St.

McAllen, TX 78504

Mobile # 956-***-****

Home # 956-***-****

abp1nd@r.postjobfree.com

Profile

Accomplished Professional with 16 years experience in Office Supervision, Problem Solving, Financial Analysis and Management.

Instrumental in increasing customer retention and customer satisfaction with an emphasis on needs that effectively contribute to

improve service operations and company profits.

Career Summary

aa Underwriter and manager of a Commercial Business Banking department that facilitate loans less than $250k and COD secured

loans up to $30mm with Experian Bank2Business Baker Hill credit scoring application.

aa Participate in Officer Call Program to build and manage a Loan Portfolio and establish depository relationships with customers.

aa Responsible for soliciting, granting and servicing a customer base in a variety of needs and monitoring the relationships with a

proactive agenda to customer service and a focus on compliance when managing moderate to complex stressed loan relationships.

aa Experience in researching and resolving multiple client concerns and providing avenues for solutions.

aa Demonstrates excellent communication skills which include oral, written and presentation skills.

aa Able to work in a multi-task environment with minimal supervision while demonstrating teamwork among other associates and

utilizing time management skills.

aa Experience in implementing and monitoring loan covenants and assisting with annual Audits focusing on compliance with policy

to ensure consistency and adherence to requirements for loan approvals, documentation and monitoring schedules.

aa Monitor daily operations which include compliance in collateral tracking, technical exceptions and cost control reports.

aa Experience with Customer Service in Retail Sales (POS) and Inventory Control and warehouse Management, included receiving

and shipping merchandise.

Qualification Highlights

aa Commercial Business Banking Manager (June 2012 - October 2012) design of a small business loan department with

implementation and managing the pricing matrix and credit scoring loan approval system.

aa Assistant Credit Risk Officer (January 2012 - June2012); Experience with strategic planning, annual stress testing, credit policy

writing, market analysis.

aa Commercial Loan Officer 2003-2010; Accomplished Lending Officer with a strong emphases on Commercial Loans.

aa Experienced in structuring and monitoring the criteria involved with Various Lines of Credit, Real Estate and Equipment Loans.

aa Former Credit Analyst 2000-2003; Managed all aspects of credit analysis on a daily basis. Interacted with Loan Officers

concerning client financial ability and by analyzing financial statements and presenting loan packages to the Board of Directors.

aa PC Facilitator for a staff of 30 associates; 2003-2008. Responsible for managing Asset allocation and servicing all PC equipment

and software applications.

aa Contributed to the training of junior associates by designing a Loan Officer Trainee Program.

aa PC literate and MAC systems oriented to include MS Office Suite 2007, MS Outlook and POS, Scanners and Printers, Internet

Explorer, Firefox, Adobe 9.

Education

B.A., History 1999

University of Texas, Pan American Edinburg, Texas

Employment History

Inter-National Bank 2012

AVP, Assistant Credit Risk Officer and CBB Manager McAllen, Texas

Wells Fargo Bank, NA 2009 to 2010

Business Banking Relationship Manager McAllen, Texas

BBVA Compass Bank (formally Texas State Bank) 2000 to 2008

Vice President McAllen, Texas

Corporate Relationship Manager II

MISD 2000

Registered Substitute Teacher

Rio Grande Book Company 1992 to 1998

Inventory and Shipping Manager McAllen, Texas

Additional Employment History

Customer Service & Retail Sales

Ski-Tech, Inc. 1989-1990

Assistant Manager Angel Fire, New Mexico

Movie-Land Video 1986-1988

Assistant Manager (night shift) McAllen, TX

Executive Health Spa 1985-1986

Night Shift (staff) McAllen, TX

Honors

aa Honorary Advisory Director, South Texas Vocational Technical Institute, McAllen, 2003 and 2004

aa Recognized Guest Speaker, South Texas College, McAllen, 2003 and 2004

References

Russell Barron: Attorney At Law, #956-***-****

Michael Flanagan: Attorney At Law, # 956-***-****

Bill Bieker, OD: Optical Illusion, # 956-***-****

Michael Harms: # 956-***-****

Douglas G. Bready: Executive Vice President; San Antonio National Bank, # 956-***-****

Melodie Carbajal: Senior Vice President; BBVA Compass Bank, # 956-***-****

Ken Lyons:#956-***-****

John McLeod: #956-***-****



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