Customer Service High School
Resume:
Sunny Xayavongsa
Email: ********@***********.***
Address:
City: flowery branch
State: GA
Zip: 30542
Country: USA
Phone: 678-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Young, single mother looking for a good paying job. Skilled in phone communications, including: answering multiple calls in a decent manner and time, transferring calls, assisting guest in need, etc. Resourceful when it comes to making customer/guest happy in service and given what they needed. Quick in speed and very precise with instructions. Familiar with basic Windows Office Software, including: Word, Excel, Powerpoint, etc. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Experience in both Customer Service/Hospitality industries: Chilis Bar and grill (To-Go/Hostess/Server) and Lake Lanier Islands Legacy Lodge and Waterpark (Lifeguard/Phone operator/Front desk associate).
Educational Background:
High School Dipolma from West Hall High School, Oakwood GA 1/2001 to 5/2012 (everyting)
Job History / Details:
Summary
Young, single mother looking for a good paying job. Skilled in phone communications, including: answering multiple calls in a decent manner and time, transferring calls, assisting guest in need, etc. Resourceful when it comes to making customer/guest happy in service and given what they needed. Quick in speed and very precise with instructions. Familiar with basic Windows Office Software, including: Word, Excel, Powerpoint, etc. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Experience in both Customer Service/Hospitality industries: Chilis Bar and grill (To-Go/Hostess/Server) and Lake Lanier Islands Legacy Lodge and Waterpark (Lifeguard/Phone operator/Front desk associate).
Highlights
High customer service standards
Dedicated to process improvement
Devoted to data integrity
Proficient with Microsoft Office Suite
Precise in instruction
Professionalism towards all guests
Large cash/check deposits expert
Store maintenance ability
Inventory control familiarity
Adaptive team player
Speed proficient
Works good under pressure
Works good in fast-pace environment
Puts customer needs first
Quick typer
Quick learner with change and new software/equipment
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Opening/closing procedures
Strong customer relationship builder
Math calculations aptitude
Cash handling
Reliable, punctual and committed to customer service
Accomplishments
Answered telephone calls and responded to inquiries.Executed daily production lists and goals.Greeted each customer with friendly eye contact.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
July 2012 to Current
Chilis Bar and grill flowery branch, ga
To-go/Hostess/Server
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Managed quality communication, customer support and product representation for each client.Accepted payment from customers and made change as necessary.Attempted to limit problems and liability related to customers' excessive drinkingChecked the quantity and quality of received products
July 2011 to January 2012
Legacy Lodge Resort on Lake Lanier buford, ga
Phone Operator/ Front desk Associate
Answered multiple calls in timely manner. transferred calls. input information. made reservations. Handled check ins/outs. filed. faxed. input data. organized important documents.
May 2011 to July 2011
Lake Lanier Islands Buford, Ga
Lifeguard
helped guests in need. Provided strict attention. Tended to any needs.
Education
2012 West Hall High School oakwood, ga
High School Diploma
Coursework in Business, Marketing and Communications. President of Partners club. Involved in varsity sports: Volleyball- 4 years, Tennis- 3 years.
Was apart of International Baccalaureate program.
Candidate Resume - Confidential User
Contact Information -
Email: ********@***********.***
Address:
City: Bronx
State: NY
Zip: 10457
Country: USA
Phone: 917-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
High-energy Reporter bringing 4 years in journalism and social media marketing. Effective communicator with a talent for delivering attention-grabbing, high-quality news stories.
Educational Background:
High School Dipolma from Fordham University, Bronx NY 1/2001 to 6/2011 (Elementary Education)
High School Dipolma from New York University, Bronx NY 1/2001 to 12/2012
Job History / Details:
Summary
High-energy Reporter bringing 4 years in journalism and social media marketing. Effective communicator with a talent for delivering attention-grabbing, high-quality news stories.
Highlights
Firm grasp of journalism ethics
Effective interviewer
Strong interpersonal skills
Superb editor
Copy editing and proofreading
Focused and driven
Broad knowledge of local news topics
Accomplishments
Promoted to Lead Anchor after just 6 months with Kingsbridge News Network.
Experience
6/11 to Current
Kingsbridge News Network
New Reporter
Covered a range of areas (e.g., business, sports, news, education) as a full time general assignment reporter.
Currently maintains a blog that discusses politics and news that specifically affects citizens living in the Bronx, New York City.
Produced and hosted Around The Way, a taped public affairs program that airs daily.
Wrote and edited multiple packages daily and reported live from planned events as well as breaking news.
Able to handle a wide range of broadcast duties, including general field reporting, developing story ideas, interviewing community, civic, educational and business leaders, coordinating schedules with production crews as well as sub anchoring and production duties.
9/09 to 5/11
New York City Department of Education New York, NY
Classroom Teacher
Maintained an organized a self contained classroom of 30 students.
Facilitated learning of honors and regular English for 3rd and 4th student centered lessons and activities.
Tutored students before, during and after school.
Created activities that show the relationship between journalism concepts and everyday life to engage and motivate students.
Started a monthly school wide newspaper that encouraged students as well as parents to discuss current social and family issues going on in the school.
A proven history of increasing students test scores on literacy and writing standardized tests.
Developed an excellent rapport with students, parents and fellow coworkers.
Education
2011 Fordham University Bronx, NY
MS. Ed (Master of Science) Elementary Education
2009 New York University NY, NY
BA (Bachelor of Arts) Journalism
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