Customer Service Manager
Resume:
Confidential User
Email: ********@**************.***
Address:
City: Indianapolis
State: IN
Zip: 46204
Country: USA
Phone: 317-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Educational Background:
High School Dipolma from manual high school, Indianapolis IN 1/2001 to 6/2012 (customer service)
Job History / Details:
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Highlights
Client relations specialist
Conflict resolution techniques
Team management
Meticulous attention to detail
Persuasive
problem resolution
contract proofing
Deadline-oriented
order entry
Focused on customer satisfaction
Management of remote employees
Talent development
Scheduling
Training and development
Experience
June 2005 to July 2010
inicor lexington, ky
production controller
Reduced amount of employee overtime by [50] percentage by effectively delegating tasks.
Monitored the daily activities of [100] customer support teams.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education
86 manual high school indianapolis, indiana
GED
Customer Service Manager Certificate (CSMC)
Completed customer service management training
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