Mary Cowdrick
Email: ********@********.***
Address:
City: Santa Ana
State: CA
Zip: 92703
Country: USA
Phone: 714-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service/collections, and Skiptracing professional with 17 years client interface experience. Seasoned customer service specialist with background in providing advice on diverse customer situations.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Educational Background:
High School Dipolma from Western High School, Anaheim CA 1/2001 to 1/1986 (Paralegal)
High School Dipolma from ITT TECH, Anaheim CA 1/2001 to 12/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service/collections, and Skiptracing professional with 17 years client interface experience.
Seasoned customer service specialist with background in providing advice on diverse customer situations.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Core Strengths
Strong organizational skills
Sharp problem solver
Energetic work attitude
Courteous demeanor
Customer service expert
Adaptive team player
Opening/closing procedures
Seasoned in conflict resolution
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
December 2008 to November 2010
Mesa Garage Doors Orange, CA
Customer Service
I was in charge of 12 installers.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Executed outbound calls to existing customer base resulting in 25 percentage increase in sales.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.
January 2007 to Current
I FIND ANYONE Santa Ana, Ca
Self Employed
Started my own Skip Tracing company
Started in 2007 til present
Find customers for any business
mostly car dealerships. Private party's
February 1999 to July 2008
American Agencies Torrance, Ca
Collections/ Customer Service/ Skiptracing/ Corp Trainer
Successfully managed the activities of all new employeeCreated training manuals targeted at resolving even the most difficult customer issues.Monitored the daily activities of [25Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Provided a high level of product and leadership support to representatives and clients.Resolved customer questions, issues and complaints.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Led a team of customer service representatives to increase service center profitability.Properly directed inbound calls in phone queues to improve call flow.] customer support teams. team members in multiple locations.
January 1988 to December 1991
Sears Collection Dept Buena Park, Ca
Collections / Customer Service
Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.
Educational Background
1986 Western High School Anaheim, Ca
High School Diploma
2014 ITT TECH Orange, Ca
Paralegal
Continuing Education in Paralegal Studies