Sales Manager
Resume:
Alice Mendoza-Pyles
Email: *********@********.***
Address: *** *.******** **
City: Villa Park
State: IL
Zip: 60181
Country: USA
Phone: 708-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Alice L. Mendoza-Pyles
269 E. Division St. Villa Park, Il.
*********@********.***
EDUCATION: Bachelor of Arts, Developmental Psychology
Purdue University 2001
SKILLS:
Operating with a Business Perspective: Provide continual feedback/coaching on successes and opportunities in order to exceed desired sales results in all metrics. Participate in marketing efforts in order to solicit new business. Manage reports to ensure correct billing, charges, credits, etc Assist in all operations in the store, including but not limited to inventory and inventory replenishment, cash management, opening and closing of store. Resolve customer complaints regarding sales and service in a prompt, professional manner.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Analyzing information and evaluating results to choose the best solution and solve problems.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job Clearly communicating with team to achieve desired results. Understanding the rules and regulations of company as well as FCC policies to prevent disciplinary actions. Interviewing potential new associates by asking probing questions to uncover real world experiences as they relate to the job competencies. Developing current associates to promote the highest level of performance and facilitating their growth and development and holding self and team accountable to said goals/responsibilities.
EXPERIENCE:
2007-Noveber 2012: Sales Manager- U.S. Cellular Naperville, Il.
Provides leadership and coaching to sales staff on selling skills, company policies and practices, performance management and career development. Drive the achievement of store sales targets in a monthly/weekly basis while achieving the highest level of customer satisfaction. Assist in hiring and training processes. Resolve service related problems for customers such as billing, roaming, phone problems, etc and continue to build strong relationships with customers in order to ensure continued advocacy. Assist in full operations of the store including opening/closing, staffing, service levels, cash and inventory management. Responsible for scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time-off, expense reporting and approvals, overtime management, variance reporting and explanations, tracking reporting, etc Identify and communicate areas of improvement regarding store operations.
2004-Sept. 2006: Store Manager Blockbuster Video Forest Park, Il.
Complete Human Resource and staffing responsibilities. Establish and meet store performance goals and conduct store meetings. Resolves routine personnel and/or administrative problems with employees and promotional requirements. Assist and support store employees in all aspects of sales and customer service as required. Performing administrative tasks such as maintaining reviewing daily paperwork for accuracy and completeness Responsible for scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time-off, expense reporting and approvals, overtime management, variance reporting and explanations, tracking reporting, etc Identify and communicate areas of improvement regarding store operations.
1997-2001: Operations Manager Circuit City Various Locations Responsible for full operations of the store including opening/closing, staffing, service levels, cash and inventory management. Identify and communicate areas of improvement regarding store operations Contribute to weekly store manager reports. Responsible for reviewing daily paperwork for accuracy and completeness. Complete Human Resource and staffing responsibilities Making good and timely decisions, using a mixture of critical thinking, analysis, wisdom, input, and judgment and holding self accountable to the outcomes of those decisions. Responsible for scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time-off, expense reporting and approvals, overtime management, variance reporting and explanations, tracking reporting, etc Identify and communicate areas of improvement regarding store operations.
2001-2004: Sales Manager- Circuit City Various Locations
Provides leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development. Drive the achievement of store sales targets in a monthly/weekly basis while achieving the highest level of customer satisfaction. Assist in conducting training.
REFERENCES AVAILABLE ON REQUEST:
Contact this candidate