Customer Service High School

Larry Zea

Email: ********@*********.***

Address:

City: Stewartville

State: MN

Zip: 55976

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized and motivated HVAC Mechanic and Driver focused on delivering quality work and exceptional customer service . Strong work ethic with the ability to work as a knowledgeable team member to create efficiency and solutions.

Educational Background:

High School Dipolma from John Marshall Sr High, Rochester MN 1/2001 to 6/1991 (general)

High School Dipolma from Minneapolis Tech, Rochester MN 1/2001 to 12/2012

Job History / Details:

Summary

Organized and motivated HVAC Mechanic and Driver focused on delivering quality work and exceptional customer service. Strong work ethic with the ability to work as a knowledgeable team member to create efficiency and solutions.

Highlights

Ventilation and air conditioning

Customer relations

Self-motivated

Valid Mn driver's license

Duct sizing and design

Superior customer service

Brazing ability

Accomplished in sheet metal cutting

Interpretation of blueprints, wiring diagrams and drawings

Shipping and receiving

Safety-oriented

HAZMAT training

Results-oriented

Cargo handling

Dependable

Skilled forklift operator

Time management skills

Accomplishments

Used propane forklift to load trailer at warehouse. Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Experience

March 2012 to Current

Lowes Rochester, Mn.

Delivery Driver

Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Picked up and delivered cargo using knowledge of roads, highways and interstates. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders.Operated motor vehicles in a safe and efficient manner. Operated motor vehicles in a safe and efficient manner. Verified loads against shipping papers.Notified branch management of any vehicle safety concerns and issues.Verified sales orders before loading and unloading merchandise.

August 2012 to March 2012

Woodruff Company Rochester, Mn.

Receiver/Driver

Loaded and unloaded trailers each day. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy.Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate. Used propane forklift to load trailer at warehouse.Loaded flat bed by forklift and hand truck.

March 2010 to Current

Clements Chevrolet Rochester, Mn.

Auto Detailer

Operated pneumatic tools and air compressors.Operated pneumatic tools and air compressors.Operated pneumatic tools and air compressors.Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.Washed, waxed and buffed the exterior of vehicles.Dried car surfaces using air compressors and cloths.Transported customers to and from the shop for the customer service program.Contributed to repeat and referral business by using strong customer service and problem solving skills.Examined vehicles to determine the extent of damage or malfunctions.

March 2010 to September 2012

Lowes Rochester, Mn.

receiving/stocker/driver

Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy.

Received incoming shipments and reviewed contents against purchase order for accuracy.Rotated stock by code and receiving date.

Completed a daily pre-trip inspection checklist before first delivery of the day.Selected the most efficient routes in compliance with delivery instructions and fuel policy. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Resolved customer complaints and adjusted orders. Verified loads against shipping papers. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Handled merchandise in accordance with product handling standards.

September 2008 to December 2010

Cassidy Mechanical Rochester, Mn.

HVAC Installer/Fabrication

Installing furnace and ductwork in new homes, remodels and commercial buildings. Sheet metal fabrication

July 2008 to October 2008

Hayfield window and door ( Express Personal) Hayfield, Mn.

Glazer (Temp position)

Installing glass in window frames.

April 2008 to July 2008

NRI (Express Personal) Rochester, Mn.

WIRE HARNESS AND CABLE ASSEMBLY (Temp Position)

Protective wire harness braiding up to three inch diameter, ultra-sonic welding, Induction soldering, hot stamping/inkjet marking, automated wire crimping with crimp force monitoring, continuity and hi-voltage testing to assure meeting customer specifications.

February 2005 to April 2008

Excelsior Mfg & Supply Plymouth, Mn

Warehouse/Driver/Inside sales

Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate. Loaded flat bed by forklift and hand truck. Cleared damaged items and loaded freight. Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Processed payments by accepting cash, checks and credit card payments. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Answered customer questions regarding shipments. Verified sales orders before loading and unloading merchandise. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Pulled customer tickets to fulfill orders. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Obtained signatures on all invoices and credits.

June 2004 to December 2004

Macken Htg and AC Rochester, Mn

HVAC Installer/Fabricator

Installing furnace and ductwork in new homes, remodels and commercial buildings. Sheet metal fabrication.

September 1998 to March 2004

Tonna Mechanical Rochester, Mn

Lead HVAC Installer

Installing furnace and ductwork in new homes, remodels and commercial buildings. Sheet metal fabrication. Running one to six man crews. Running housing whole housing projects.

Education

1991 John Marshall Sr High Rochester, Mn.

High School Diploma general

Minneapolis Tech Minneapolis, Mn

HVAC

I went to Minneapolis Tech from October of 1999 to May of 2000 through Tonna Mechanical.

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