Customer Service Sales

Sahar Herbol

Email: ************@*****.***

Address: **** *********** *****

City: Erie

State: PA

Zip: 16511

Country: USA

Phone: 814-***-****

Skill Level: Experienced

Salary Range:

Willing to Relocate

Primary Skills/Experience:

Public Relations

Intercultural/Interpersonal/Organizational Communications

Organizational Effectiveness

Public Speaking

Leadership Development

Knowledgeable in Microsoft Office and other software s

Social Media/Networking

Problem Solving

Decision Making

Press Releases

Pitch Letters / Sales Letters / Newsletters

Recruiting

Spanish speaking

Educational Background:

BA in Communication Studies

Job History / Details:

Sahar Herbol Cell Phone: 814-***-****

5275 Countryside Dr. Email: ************@*****.***

Erie, PA 16511 Website: http://www.linkedin.com/in/saharherbol

EDUCATION

Edinboro University, Edinboro, PA. Graduated: May 2012

Major: Communication Studies

- Foreign Language: Fluent in Spanish (can read and speak Spanish at S3/R2 level)

EMPLOYMENT EXPERIENCE

American Income Life November 2012- Present

-Develop and execute recruiting plans.

-Network through industry contacts, association memberships, trade groups and employees.

-Administrative duties and recordkeeping.

-Create Job Descriptions

-Lead the creation of a recruiting and interviewing plan for each open position.

-Efficiently and effectively fill open positions.

-Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

-Research and recommend new sources for active and passive candidate recruiting.

-Build networks to find qualified passive candidates.

-Utilize the Internet for recruitment.

-Post positions to appropriate Internet sources.

-Research new ways of using the Internet for recruitment.

-Use social and professional networking sites to identify and source candidates.

David s Bridal May 2012- August 2012

-Provided the highest level of customer service by demonstrating advanced product knowledge and building quality relationships that resulted in increased sales.

-Maintained product knowledge for all gowns and accessories.

-Identified all potential customers and designed pricing strategies to maximize all firm profit and maintain customer satisfaction.

-Assisted all customers to select appropriate products and provide assistance on various new fashion and trends for brides.

-Analyzed customer fabric requirement and recommend appropriate material and analyzed customers for all sizes and provide consultation on efficient shape.

-Administered all physical aspects of customer such as skin tones and hair color and recommended clothes and accessories.

-Maintained my personal database of clientele and provided information for all customer sales.

-Assisted all guests with bridal registry services.

Hollister CO., Erie, PA June 2010 August 2010

-Marketing in the store for public awareness

-Verified store inventory data.

-Pulled EUSR's

-Size checks

-Responsible for organizing displays

-Stocked shelves

-Maintained merchandise flow

-Customer Service

-Scanning systems

Film Fest Video. Edinboro, PA. August 2008-May 2009

-Assisted customers in all aspects of store services

-Handled complaints and inquiries

-Compute charges for merchandise and receive payments

-Kept records of transactions, and the number of customers that entered the establishment.

-Prepared rental forms

-Received, examined, and tagged articles to be altered, cleaned, stored, or repaired.

-Prepared merchandise for display, purchase and rental.

-Inspected and adjusted rental items to meet needs of customers.

-Explained rental fees, policies and procedures.

-Recommended and provided advice on a wide variety of products.

-Reserved items for requested times and kept records of items rented.

-Answered telephones to provide information and receive orders.

-Provide information about rental items, such as availability, operation or description.

-Advised customers on use and care of merchandise.

-Established and maintained interpersonal relationships.

Lollipop U, Fairview, PA May 2008 August 2008

Worked at the local daycare aiding in child care.

U.S. Embassy Community Liaison Office, Bogota, Colombia July 2005 July 2007

-Community Liaison

-Crisis Management and Support Services

-Education Liaison

-Employment Liaison

-Events Planning

-Guidance and Referral

-Information and Resource Management

-Welcoming and Orientation

-Assisted with newly assigned or arriving employees and family members

-Provided pre-arrival information, orientation, and assistance with settling in at post.

-Served as an advocate for employees and family members.

-Coordinated the development and implementation of relevant programs to enhance post morale in the following three categories:

U. S. traditions

Host country culture

Social, educational, and recreational activities

-Established and maintained an effective working relationship with all agencies and sections of the Mission.

-Established and maintained liaison with community organizations and local resources that can benefit members of the post community.

-Encouraged volunteerism through community outreach

-Advertised employment opportunities within the Mission and on the local economy

-Provided information and referral service on educational options available to employees and family members at post

-Worked with Regional Security Officer's to organize security briefings, contingency planning seminars, and meetings to ensure emergency preparedness and disseminate information.

-Assisted with official visits to the Embassy of former President George W. Bush and Secretary of State Condoleezza Rice on their visit to Colombia.

-Gathered, maintained and disseminated information to the community, post management, and appropriate functional offices in the Department.

ACTIVITIES

Participant, National Leadership Training with Rachel s Challenge (October 26, 2010)

Big Wish Event (2009)

Emergency Service Organization (August 2009 Present)

HONORS/AWARDS

Certificate of Recognition, United States Department of State. Given by Hillary Clinton. (February 11, 2009)

Certification of Appreciation, United States Department of State, Bogota, Colombia. Given by Lauretta Sorianello (July 13, 2007).

Certification of Appreciation, United States Department of State, Bogota, Colombia. Given by Ambassador Woods (July 2006).

Honorable Mention, Foreign Service Youth Award, Kiev, Ukraine (May 2003)

JV and Varsity Basketball Team Bogota, Colombia 2004-2007. Most Valuable Athlete in Women s Varsity Basketball Senior Year

SKILLS

Public Relations

Intercultural/Interpersonal/Organizational Communications

Organizational Effectiveness

Public Speaking

Leadership Development

Knowledgeable in Microsoft Office and other software s

Social Media/Networking

Problem Solving

Decision Making

Press Releases

Pitch Letters / Sales Letters / Newsletters

Recruiting

Spanish speaking

REFERENCES

Milton Drucker Nancy Hoffman Christine McClure

WHA/BSC - HST Room 4258 Deputy Mission Director Knox, McLaughlin, Gornall & Sennett 2201 C Street, N.W. Unit 3190, Box 160 120 West Tenth Street

Washington, DC 20520 DPO, AA 34024-0160 Erie, Pennsylvania 16501-1461

Telephone: 202-***-**** Telephone: 202-***-**** Telephone: 814-***-****

RECOMMENDATIONS

Sahar accomplished much with sheer energy, intelligence, a common sense approach to problems and extraordinary interpersonal skills. As part of her job, she was frequently asked to help American families newly arrived at the U.S. Embassy in Bogota, Colombia acclimate to the city. She needed to help them understand the city, remain cautious about security issues, while encouraging them to take advantage of the cultural and social opportunities a large sophisticated city offered. Since many of her "clients" were Americans overseas for the first time, they could be a little jittery. Sahar managed this process better than people with far more experience. As a senior in high school, she was nothing short of amazing. She coached and assisted her clients to adapt to their new surroundings more rapidly and with greater satisfaction, raising their morale and increasing their on-the-job performance. Her clients were profoundly grateful; her boss deeply impressed by Sahar's stellar performance. January 18, 2011

Milt Drucker, off., US Embassy - managed Sahar indirectly at United States Department of State in Bogota, Colombia

Sahar has lived most of her adult life as well as her childhood in other countries as her mother worked for the U.S. Department of State. This experience has caused Sahar to develop a maturity level, organizational and communication skills rarely found in others of her peer group. It has allowed her to become fluent in Spanish and facile in learning other languages. January 17, 2011

Christine McClure, Shareholder and Board Member, Knox McLaughlin Gornall & Sennett, P.C.-

was a consultant to Sahar at Edinboro University

Sahar is a good student -- intelligent and creative -- with outstanding communication skills. She works well in groups, solves problems, and demonstrates leadership qualities, as witnessed in a successful event planning project. January 25, 2011

Tim Thompson, Professor & Director of the Highland Games, Edinboro University of Pennsylvania,- taught Sahar at Edinboro University of Pennsylvania

Sahar Herbol is one of those students who is what I call a "jewel in my crown." I say this because she has been in several of my classes and has done exceptionally well in all of them. She is mature and dedicated as a student. She goes over and above the call of duty. In fact, we had a public performance in my Oral Interpretation class and one of the lead performers did not show up for the show and Sahar stepped in and did her parts AND the ones of the student who was absent. She had no rehearsal and was amazing! I cannot say enough about Sahar. I know she is going to be a great success and I recommend her without hesitation. June 6, 2012

Kathleen Golden, Professor, Edinboro University of Pennsylvania,

taught Sahar at Edinboro University of Pennsylvania

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