Customer Service Medical

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Frances Escamilla

*** ************ **., ****** *******, TX 78412

Phone: 361-***-****

E-mail: *.*********@*****.***

Objective:

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow professionally. I am self-motivated and able to work both independently and as collaborative team member.

Skills and Qualities:

Experienced in medical customer service with strong work history

Familiar with medical and insurance terminology

Exceptional understanding of customer service and follow-d processes

Good problem-solving skills

Good communication skills, both verbal and written

Bilingual

Ability to work efficiently under stressful conditions

Well organized and attention to detail

Positive attitude, high degree of accuracy, flexible and a team player

Typing speed of 40 wpm, 10-key by touch

Willingness to work and learn in a fast-paced environment

Sound business judgment

Good PC Skills and good basic math skills

Medisoft Advance Software, HBS Software

Liaison between Clients and Medical Doctors

Work History:

Valence Healthcare, Corpus Christi, TX –December 2011 – June –2012

Customer Service Representative:

Bee First Primary Home Care, Robstown, TX June 2008 – November 2011

Outreach Coordinator:

In charge of taking and picking up referrals for new clients

Update referral information

Calling doctors for status on MD orders

Checking and updating PHC Service eligibility for clients each month

Educate the Community on our services

Assist prospective clients get services

Call in referrals to TDADS or HMO for authorization

Arrange presentations on our services at local Adult Day Cares

Visit Hospitals, Nursing Homes and Doctors offices for referrals on prospective clients

La Quinta Hotel, Corpus Christi, TX- June 2004 - January 2005

Housekeeper:

Responsible for getting rooms properly ready for all future guest(s)

Kept a log on all rooms I cleaned and prepared

Washed/dried laundry

Retama Manor, Corpus Christi, TX- August 1999 - December 2001

Laundry/ Housekeeper:

Handle Laundry for guest and residents.

Education

Southern Career Institute, Corpus Christi, TX

Medical Office Specialist

Del Mar College- GED

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