Customer Service Sales

Lemmaalem Lissanework

Email: *********@********.***

Address: **** ********* **.****

City: Inglewood

State: CA

Zip: 90305

Country: USA

Phone: 562-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

8730 Beckenham LN. Unit C Inglewood, CA 90305

*********@********.***

Lemmaalem Lissanework

PERSONAL SUMMARY An ambitious and self-motivated, multi-lingual individual with the necessary skill set and personal attributes required for a successful marketing or sales Executive position Bringing over 20 years of business and sales experience in the US, Europe, the Middle East and Africa; including 10 years in multi-site retail management Headquartered in Dubai, was sole agent for the best selling European professional safety shoe brand; wholesaler market included: UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain Extensive experience as a Customer Care Area Manager of retail stores from Dubai to Abu Dhabi for one of the biggest franchise retail companies in the Middle East, with franchise licensed companies including the Cheesecake Factory, Footlocker, Starbucks and American Eagle

BUSINESS EXPERIENCE

Lissanework Consulting Services Dubai, UAE

Business Development Consultant Oct 2011 Present Assisted small business in running operation effectively and profitably by setting up a business specific plan for staffing, purchasing, liquidating and expanding the given business operation Traveled to Africa to explore and establish partners in the import and export business an example being an Italian Kitchen Equipment company with production in Dubai interested in setting up in Ethiopia. Provided start up services for businesses setting up operations in Dubai, UAE including business plan, business location, registering the business name and applying for a free zone.

M.H. Alshaya Co. Dubai, UAE

Customer Care Area Manager May 2011 Aug 2011 Representing one of the largest retail franchise companies in the Middle East, assured all brands including HM, Starbucks, Cheesecake Factory and Victorias Secret certified the franchise customer service standards Oversaw training and coaching of staff in over 125 Retail Stores in Dubai, Abu Dhabi and Oman through regular site visits and direct attendance to any customer complaints Performed onsite coaching and immediate feedback to staff in order to address any and all concerns and guarantee seamless compliance with and transition to new rules and regulations, such as implementing Alshayas then-recent proscription on cash refunds in favor of the Alshaya gift card

Jal-Group Italy Dubai, UAE

Gulf Area Agent Jan 2009 Aug 2010 Sole regional agent responsible for a 6-country Persian Gulf market for global leader in professional safety shoe production and sales; Extensive b2b sales travel and experience, introducing the brand to potential Wholesalers in various countries Liaison between Jal-Group Italy and retailers/wholesalers in the region when introducing price and shipping rates, late shipment, returns and refund as well as resolving any misunderstanding caused by language or cultural barriers

Toticchio Tennis Sport Di Reggio Teresa Lecce, ITA

Director of Operations Feb 2004 Sep 2008 Ran day-to-day operations, including budgeting for advertising, purchasing and operating costs of 10 franchise stores including Lacoste, Sergio Tacchini, and New Balance for one of the pioneer sportswear franchisers in Italy Supervised store renovations at multiple locations, oversaw the grand opening of a Lacoste boutique and Introduced brands such as: FUBU, New Era, Ed Hardy in an American Style Hip Hop clothing store. With the help of a local architect transformed the interior of the store with images of New York City and created the most original retail space in the city

Emmo Tennis Management Services San Diego, CA

Club Supervisor Jul 2001 Jan 2004 Managed telephone reservations and the overall maintenance of the club house and tennis courts Devised promotional sales of club memberships to existing members and walk-ins Managed sales and merchandising for Yonexx and New Balance brands

Starbucks Coffee Company Alexandria, VA

Store Manager Jan Apr 2001 Met and surpassed sales and budget forecasts in a very competitive market Handled staffing, scheduling and employee relations while assuring the highest customer service standards expected by Starbucks Coffee Company

Starbucks Coffee Company Cerritos La Jolla, CA

Sales ClerkApr 1997 Apr 1999 Assisted store management in meeting and exceeding sales forecasts and goals Ordered store merchandise and designed displays to increase merchandising business Received the 'Bravo Award' for exceptional customer service

MILITARY EXPERIENCE

United States Army Budiegen, GER

Chemical Operations SpecialistNov 1992 Aug 1995 Shortly after the first Gulf War and as a Grade E-4 Army Specialist, ran comprehensive protective training simulations for soldiers in case of Chemical and Biological Warfare Served as squad leader while still designated Private First Class, earning 3 distinguish service medals including the Defense Service Ribbon, the Army Service Ribbon, and the Overseas Service Ribbon during three years of service Honorably discharged with rank of Specialist E-4 while promotable to Sargent E-5 in order to continue education

EDUCATION

Alliant International University San Diego, CA

Master in International Business Administration Jun 2003 Concentration Strategic Management with Minor in Marketing

United States International University, San Diego, CA

Bachelor of Arts, Communications Jul 2000 Represented the USIU Mens Tennis Team 2000 2002 Seasons

United States International University, Africa Campus Nairobi, KEN

Certificate of Completion Jul 2000 Elected to complete last two courses of BA degree in Kenya

LANGUAGES Fluent Italian and Amharic Intermediate/Conversational German

INTERNATIONAL Resided/Worked in USA (various cities), UAE, Qatar, Bahrain, Kuwait, Oman, Germany, Sweden, Italy, Ethiopia Traveled to Spain, Netherlands, Denmark, England, Canada, Mexico, Tunisia, Kenya, Thailand

REFERENCES Available on request

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