Customer Service Quality Control

Manuel's InformationLocation: Marietta, GATitle: Forklift Op. Shipping and Receiving,Warehouse SupervisorExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Do not mind travellingCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2012-11-26 Helpful Links

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MANUEL BURNLEY

*********@*****.***

Quality Control/Manufacturing/Employee Training/Reporting/Troubleshooting

â Proactive Leader and Problem Solverâ

Over ten years of sales and customer service experience with extensive expertise in building service while optimizing results.

AREAS OF EXPERTISE

§ Quality Management

§ Strategic Planning

§ Leadership Skills § Product Knowledge

§ New Employees Training

§ Specialize in Team Building, Motivation and Performance § Excellent Customer Service

§ Excellent oral and written communication

KEY CAREER ACCOMPLISHMENTS

LEADERSHIP & QUALITY CONROL MANAGEMTENT

§ Developed and implemented a Safety program, reducing the number of accidents by 75% within 2 years resulting in 60% savings in Worker's Compensation Insurance claims.

§ Established new training modules for new and existing employees

§ Developed and implemented Quality Improvement Process; integrated customers into the process and established QA procedures for all phases of production.

EMPLOYEE TRAINING

§ Designed and established an inventory control process resulting in 20% reduction in inventory of raw materials, goods in process, and finished goods

§ Wrote and published quality manuals for the Kennesaw, California and S. Korea plants

§ Trained and supervised a work force (up to 34 machine operators, and 7 quality control workers.

§ Established and supervised a metal fabrication procedure (up to 14 production workers).

§ Experienced in several Forklifts Slip sheet, Clamp, Stand up and cherry picker Fork lift. Electric, Gas and Propane

CAREER HISTORY

Taylor Made Cuts

Quality Control Manager

Pro Sale Account Manager

Sales Associate

Shipping & Receiving

Haz-Mat Engineer

Licensed Master Barber Present

Wallner Tooling/Expac (Kennesaw Ga) 2005-2009

The Home Depot (Marietta, GA) 2003-2005

Nordic Cold (Charlotte, NC) 2002-2003

Onyx Environmental (Brwndeer.,WI) 2001-2002

EDUCATION

Atlanta Technical College 2008-2010 Graduated master Barber/Sylist

Madison Area Tech College 1992-1993 Certified building services technician

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