Customer Service High School

Pati Anne Vachon

Email: ********@**************.***

Address:

City: Strafford

State: NH

Zip: 03884

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

An accomplished professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.

Educational Background:

High School Dipolma from Spaulding High School, Rochester NH 1/2001 to 5/1984 (General)

High School Dipolma from College of the Canyons, Rochester NH 1/2001 to 12/2012

Job History / Details:

Summary

An accomplished professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.

Highlights

Benefits Administration

Interviewing

Hiring and Retention

Employee Relations

Compensation Administration

Innovative

Exceptional interpersonal skills

Organized and meticulous

Dependable

Accomplishments

In my twenty six year career with the United States Postal Service, I have been recognized and awarded for being a dedicated and outgoing individual who produces amazing results from any task given. As a Customer Service Representative, I was selected to conduct classes to educate and empower Window Technicians to improve Mystery Shopper scores. As a result, the District received a 100 percent score on the Mystery Shopper Program. While working in the Accounting Department, I was instrumental in achieving the processes required to migrate to Shared Services, which saved our company nine million dollars. After my career in Accounting, I was selected by the POS One Coordinator and Headquarters to assist with transferring accountability for over 50 offices. After a very successful transformation in record time, I was recognized at a celebratory dinner and presented with a certificate. As a Human Resources Specialist, I was requested to assist the Transition Coordinator with Employee Benefit Fairs to inform employees of new processes for accessing Compensation and Benefits. I was responsible for training over 10,000 employees on accessing their Personnel information via the internet or telephone connections. As a result, I was presented with a monetary award and was selected to conduct new employee training for all career employees.

Experience

April 2007 to Current

United States Postal Service Northwood, NH

Clerk/Postmaster Relief

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided customer service during an average of 30 calls per day by answering customer inquiries, solving problems and providing new product information. Operated a POS system to itemize and complete an average of one hundred customer purchases daily. Guaranteed positive customer experiences and resolved all customer complaints. Earned management trust by serving as key holder, responsibly opening and closing store on a daily basis.

Education

1984 Spaulding High School Rochester, NH

High School Diploma General

College of the Canyons Santa Clarita, CA

General Studies

Attended part time for one year in 1993, studied English and Psychology.

Affiliations

Certified Massage Therapist, Hands on Healing Institute, Montrose, CA

Volunteer for Henry Mayo Hospital, Valencia, CA

Volunteer for Dessert Haven, a special needs non profit business, Lancaster, CA

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