Manager Customer Service

Crystal Knauss

Email: ********@******.***

Address:

City: McKean

State: PA

Zip: 16426

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Shift level manager with 10 years of managerial experience. Strong strategic-planning and people-management skills. in the process of training for assistant and plan to keep moving forward.

Educational Background:

High School Dipolma from Rising Sun High, Rising Sun MD 1/2001 to 6/2000 (nursing)

Job History / Details:

Executive Summary

Shift level manager with 10 years of managerial experience. Strong strategic-planning and people-management skills. in the process of training for assistant and plan to keep moving forward.

Core Qualifications

Staff development

Inventory control

Change management

Cross-functional team management

Staff training

Supervision and training

Skilled negotiator

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Professional Experience

January 1997 to April 2001

McDonalds Rising Sun, MD

Crew Leader

Served as mentor to junior team members.

February 2012 to 12/9/2012 12:00:00 AM

Country Fair Millcreek, Pa

Shift Manager

Training for assistant manager. Learning paperwork and running deposits. opening and closing the store, and always working right under the store manager. Checking in and running the truck and doing the candy order every Wednesday.

August 2010 to March 2011

McDonalds Kearsarge, PA

Shift Manager

Served as mentor to junior team members.

May 2001 to February 2003

McDonalds Havre De Grace, MD

Shift Manager

Trained individual's on qsc&v and maintaining good times for the company in general.

March 2003 to April 2004

Burger King Essex, VT

Crew Leader

Served as mentor to junior team members.

May 2004 to October 2006

Burger King Egg Harbor Twp, NJ

Shift Manager

Running deposits, opening and closing the store and running truck. Training individuals on certain tasks and maintaining times and cleanliness and excellent customer service.

November 2006 to August 2007

McDonalds Douglasville, GA

Shift Manager

Learned to run stores, grabbed a 101 percentage on a mystery shop two weeks into the store. maintained cleanliness and good running times and excellent customer service.

September 2007 to June 2010

McDonalds Rising Sun, MD

Shift manager

Served as mentor to junior team members.

Education

2000 Rising Sun High Rising Sun, MD

High School Diploma

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