Customer Service Sales

Elizabeth Capps

Email: ********@********.***

Address:

City: Northlake

State: TX

Zip: 76262

Country: USA

Phone: 940-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would like to obtain a position as a stylist with a salon that values customer service and organizational skills, and that maintains a positive and encouraging environment, thus allowing their stylists to contribute positively to the salon in order to ensure continued salon success. I am able to work well independently but also enjoy working as a team player. I enjoy meeting new people, interacting with others and helping with retail sales as well.

Educational Background:

High School Dipolma from Abilene Christian University, Abilene TX 1/2001 to 12/1993 (Psychology)

High School Dipolma from Ogle's School of Hair Design, Abilene TX 1/2001 to 12/2012

Job History / Details:

Summary

I would like to obtain a position as a stylist with a salon that values customer service and organizational skills, and that maintains a positive and encouraging environment, thus allowing their stylists to contribute positively to the salon in order to ensure continued salon success. I am able to work well independently but also enjoy working as a team player. I enjoy meeting new people, interacting with others and helping with retail sales as well.

Highlights

Comfortable with relaxers

Very consistent and desirable perm results

Razor cutting expert

Excellent cutting & coloring results

Very gentle brow & lip waxing skills

Outstanding customer service & retail sales

Quick learner

Business management experience

Team player

Accomplishments

Developed a very large client base by direct floor contact and retail sales.

On time and very reliable. Very schedule oriented and know clients depend on appointments and their stylist to be available.

Experience

October 2012 to October 2012

Style America Allen, TX

Salon Manager

Management trainee. Applied for and hired for Frisco location but was informed after hire that Frisco store was being sold and Manager not needed for the location anymore. Transferred to Allen salon but distance too great to travel.

April 2012 to October 2012

Fusion Hair Design Corinth, Texas

Stylist

Learned Aveda styling products, the Aveda method of greeting clients, how to introduce Aveda products, and build customer brand & salon loyalty. Skilled with haircuts, color, highlights, perms, relaxers, scalp, neck and hand massage, and brow & lip waxing. Educated guests on proper hair care.Promoted and sold salon services and products.Examined hair texture and condition to determine appropriate treatment.Recommended home care hair regimens and treatments.

September 2007 to September 2008

Ulta Beauty Flower Mound, TX

Stylist

Built a very large clientele within 3 months time. Assisted with retail sales, customer service/salon issues and demonstrations of new techniques, products and services. Trained in management duties and helped to maintain store inventory as well. Met and maintained daily/weekly/monthly quotas and goals and received bonuses for meeting those goals.

July 1999 to March 2000

Roark Elementary Arlington, TX

Special Education/Resource/CM Teacher

Taught specific skills according to their IEP's to 28 Resource 4th-6th grade students whose education level ranged from Pre-K to 5th grade.Had to create different methods with which to instill these needed skills that did not work within a typical classroom setting. Also worked as the Content Mastery teacher to an additional 8 students while having to maintain the continuing instruction of the other 28 students in the same classroom.

November 1997 to April 1999

Allstate Insurance Irving, TX

Claims Representative

Managed 1,600 Personal Injury Protection files with a co-adjuster, reviewing medical bills and records, issuing payments, corresponding with customers, and contacting medical centers and Doctors' offices regarding records and medical history. Also responsible for monthly and quarterly closing quotas and reports.

August 1996 to August 1997

Martin Gas Co. Kilgore, TX

HR Assistant

Responsible for assisting the Director of Human Resources with all office functions related to personnel, expense accounts, monthly reports, company insurance plans and benefits, workers compensation, and employee 401k account deposits and withdrawals.

December 1993 to July 1996

Music Supply Co Dallas, TX

Administrative Assistant

Handled sales calls, customer order processing and all end-of-month bookkeeping reports.Also responsible for maintaining inventory levels, fulfilling shipping requirements and all other day to day office functions.

Education

1993 Abilene Christian University Abilene, TX

Associate of Science Psychology

Graduated Magna Cum Laude, Member Phi Eta Sigma and Alpha Chi Omega Honor Societies

1988 Ogle's School of Hair Design Arlington, TX

Associate of Arts Cosmetology

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