Manager Service

Michael Sidoti

Email: ********@************.***

Address:

City: Clifton Park

State: NY

Zip: 12065

Country: USA

Phone: 518-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished and multi-facted Service / Operations Manager with over 25 years of professional expertise Exceeds goals through effective management style. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Superior communication and negotiating skills.

Educational Background:

High School Dipolma from Junior College of Albany, Albany Brm NY 1/2001 to 5/1982 (Business Administrationn)

Job History / Details:

Summary

Accomplished and multi-facted Service / Operations Manager with over 25 years of professional expertise Exceeds goals through effective management style. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Superior communication and negotiating skills.

Highlights

Negotiations expert

Procedure development

Personable

Team building

Cost reduction and containment

Staff retention

Relationship building

Troubleshooting and problem solving

Flexible

Dedicated

Client relationships

Skills and Accomplishments

Microsoft Windows, MS Word, MS Excel and Internet.

Certified in the following: MSDS, Hazardous Materials, Back safety and proper lifting techniques, Lock out-tag out and 3M respirator usage.

Experience

12/9/2012 12:00:00 AM

Crisafulli Bros. Plumbing and Heating Contractors Inc. Albany, New York

Service Manager 10 Years

Boosted company efficiency through technology upgrades and process improvements such as computer dispatching. Mentored, coached and trained team members. Optimized the overall customer experience. Scheduled workload and dispatched 14-18 service techs. Troubleshoot and resolve service related issues. Monitor techs movements to increase productivity and reduce operating costs.

12/9/2012 12:00:00 AM

Goldstein Enterprises Inc. Albany, New York

Corporate Operations / Purchasing Manager 14 Years

Direct operations of all purchasing. Handled all contract negotiations. Reduced purchasing costs by consolidating vendors, institute volume pricing and long term contracts. Maintained relationships with vendors and suppliers. Issued and tracked purchase orders. Reviewed records of items purchased, cost, delivery, product performance and inventory levels.

12/9/2012 12:00:00 AM

Pepsi Vending Co. Latham, New York

Service Manager 4 Years

Schedule workload and dispatch 8 service techs. Supervised reconditioning of vending machines. Updated service logs for all vending machines. Assisted techs on complex installs and repairs. Performed service ride a longs to monitor and improve productivity.

Education

Junior College of Albany Albany, New York

Associate of Science Business Administrationn

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