Sales Customer Service

Confidential User

Email: ********@*********.***

Address:

City: Monticello

State: MN

Zip: 55362

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Public relations expert possessing excellent project management, leadership and event planning skills with a strong background in consumer public relations and Sales and Marketing

Educational Background:

High School Dipolma from UOM, South St Paul MN 1/2001 to 4/1999 (Waste Compliance)

High School Dipolma from Action Selling, South St Paul MN 1/2001 to 12/2012

Job History / Details:

Professional Profile

Public relations expert possessing excellent project management, leadership and event planning skills with a strong background in consumer public relations and Sales and Marketing

Qualifications

Budgeting and forecasting

Customer relations specialist

Relationship building

Systems implementation

Customer service-focused

Relationship building expert

Project management

Marketing and sales specialist

Promotional campaigns

Deadline-driven

Motivated team player

Detail-oriented

Relevant Experience

Business Development

Led Veolia Environmental Services, MN to receive the Top Sales and Customer Relations award - five years in a row.

Initiated two key partnerships with Canadian Pacific Railway and Xcel Energy which resulted in 2.5 million revenue growth.

Led Veolia Environmental Services-Minnesota to the top (10) Veolia Sales USA wide-8 years in a row.

Experience

April 2010 to May 2011

Veit Rogers, MN

Industrial Waste Coordinator

Responsible for Sales and Marketing for the State of MN. Managed and approved all waste for Vonco Waste Management Campus and Veit Rolloff. Worked with a fleet of over 100 Roll-off, tractor trailer and end-dumps with direct sales. Implemented and trained all personal on TRUX system. Created and Implemented Company Contracts, manifests, and additions to Industrial Waste Management plan. Worked with Sherburne County on rules, regulations and waste compliance. Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Established and maintained cooperative relationships with representatives of community, consumer, and public interest groups. Organized public appearances, lectures, and exhibits to increase growth. Planned and organized corporate media and other special events. Increased positive relationships with the community through public relations. Estimated project costs and monitored budgets. Managed a project budget of $250,000 per month. Delivered status reports to owner for budgeting and planning purposes. Oversaw an average of 100 new customer inductions per month, including keeping accurate records of potential growth and revenue for upcoming years.

February 2000 to May 2010

Veolia Environmental Services Buffalo, MN

Industrial Waste Coordinator

Sales & Marketing for State of MN. Managed all customer relations for Veolia Rolling Hill Landfill for MN. Responsible for Sales and Marketing for the State of MN. Managed and approved all waste for Veolia Environmental Services. Managed all waste and approvals for Veolia St. Clouds Hauling, Veolia Rochester and Veolia St. Paul. Worked with a fleet of over 200 Roll-off, tractor trailer and end-dumps with direct sales. Managed Industrial Waste Management plan. Worked with EPA, MPCA, Department of heath on regulatory compliance.Delivered status reports to Corporate. Served as the single point of contact for project scheduling and changes. Updated and managed project databases for budgeting and planning purposes. Expanded company capabilities and company recognition, in the numerous clients, to support the sales and marketing teams. Identified customer needs through market research and analysis.

Coordinated and led sister company meetings, brochures, and strategies for internal sales. Managed and led all regulatory and compliance training or sister companies within MN.

March 1998 to February 2000

Waste Management Elk River, MN

Office Administrative-Scale

Scale house operations. Assisting with waste approvals, Managing personal in scale. Assisting with accounts receivable. Reviewing credit applications and approving. Reviewed and corrected all scale tickets, and manifests at landfill. Coordinated scale personal schedule. Completed work-performance reviews for scale staff.

Education

UOM St. Paul, MN

Waste Compliance

Action Selling Chicago, Illinois

Sales

Action Selling Training-10 Steps of sales and Customer Relations. 2002-2010. Ending status -Strategic Sales Coordinator.

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