Customer Service Sales

Confidential User

Email: abp1fe@r.postjobfree.com

Address:

City: Westfield

State: WI

Zip: 53964

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

PROFESSIONAL OBJECTIVE Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities.

Educational Background:

High School Dipolma from Madison Area Technical College, Madison WI 1/2001 to 5/1995 (Human Services)

Job History / Details:

Career Focus

PROFESSIONAL OBJECTIVE

Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities.

Summary of Skills

Property and casualty products

Client relations expert

Customer advocate

Cold calling

Self-motivated

Excellent communication skills

Organized

Strong organizational skills

Active listening skills

Large cash/check deposits expert

Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks.

Professional Experience

August 2012 to Current

Long Agency LLC Westfield, WI

Agent

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

Processed applications, payments, corrections, endorsements and cancellations.

Compiled coverage and rating information in an accessible format.

Prepared necessary paperwork to process insurance sales and renewals.

Pursued continuing education and training programs to continue professional development.

Presented and clearly explained insurance policy options to clients based on their needs and goals.

Developed productive working relationships with car dealers, loan processors and other business partners in the community.

Presented account proposals in a professional and timely manner.

November 2006 to December 2010

Rural Mutual Insurance Wautoma, WI

Agent Assistant

Processed applications, payments, corrections, endorsements and cancellations.

Called 50 warm leads each week to expand client base.

Promoted agency products to customers in person, on the telephone and in writing.

Prepared necessary paperwork to process insurance sales and renewals.

Followed up with potential clients regarding online information requests.

Researched coverage and premium options and supplied clients with the best coverage available.

November 2005 to December 2006

Bonded Collectors Portage, WI

Collector

Created new processes and systems for increasing customer service satisfaction.

Processed and issued money orders for customers.

Kept abreast of rapidly evolving technology.

December 1996 to December 2005

Grand Marsh Bank Grand Marsh, WI

Lead Teller

Delivered informational sales presentations to potential investors to build symbiotic client relationships.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance.

December 1992 to December 1994

Excel Inn Madison Madison, WI

Front Desk Clerk

Responsible for taking customers reservations.

Responsible for ensuring proper check in and check out.

Secondary duties include cash handling and negotiating difficult situations.

Greeted all guests in a courteous and professional manner.

Education

May, 1995 Madison Area Technical College Madison, WI

Associates Degree Human Services

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