Customer Service Sales
Resume:
Rachael Eisner
Email: ********@**-*******.***
Address:
City: Citrus Heights
State: CA
Zip: 95621
Country: USA
Phone: 916-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Educational Background:
High School Dipolma from Kitchen Academy, Sacramento CA 1/2001 to 11/2007 (Culinary Arts)
Job History / Details:
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
Microsoft Office proficiency
Results-oriented
Strong problem solver
Dedicated team player
Understands grammar
Medical terminology
Meeting planning
Schedule management
Detailed meeting minutes
Patient charting
Meticulous attention to detail
Self-directed
Time management
Resourceful
Strong interpersonal skills
Proofreading
Mail management
Report writing
Self-starter
Billing and coding
Insurance eligibility verifications
Accomplishments
Coordinated all department functions for team of 10 employees.
Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 15 employees.
Experience
February 2010 to October 2011
Brielle Kelly Acupuncturist San Mateo, CA
Receptionist
Billing: multiple insurance companies (primary and secondary), client billing, and billing disputes between insurance companies and clients.
Product sales: increased sales through product positioning.
Client interaction: detailed explanation of the acupuncture service as well as scheduling of appointments and face-to-face client intake.
Filing and maintenance of all files.
Preparation of office for opening and closing.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
October 2008 to February 2010
Tragon Research Redwood City, CA
Lead Recruiter
Managed multiple sensory evaluations for various clients.
Answered phones to assist clients, and consumers, with various product evaluations.
Managed staff to make sure everyone was on task.
Maintained the front desk and reception area in a neat and organized fashion.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted open positions on company and social media websites.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Received and screened a high volume of internal and external communications, including email and mail.
July 2006 to March 2007
CLS Labs: Bacteria Lab Rancho Cordova, CA
Prepared, conducted and documented: PH tests, heterotrophic plate counts, multi tube tests, and biochemical oxygen demand tests.
All are water tests to determine fecal matter in local water samples.
Prepared data to be sent back to clients.
Answered client and project staff questions to explain results to all involved.
Cleaned and maintained lab equipment.
Education
11/07 Kitchen Academy Sacramento, CA
Associate of Arts Culinary Arts
Top student of class
Emphasis in Culinary Arts
Externship at Bouchon Bakery
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