Manager Customer Service

Michael Kuropas

Email: *********@********.***

Address: **** * *** ******* ***

City: Chicago

State: IL

Zip: 60631

Country: USA

Phone: 815-***-****

Skill Level: Management

Salary Range: $90,000

Willing to Relocate

Primary Skills/Experience:

Management Government Relations staffing budgeting

Educational Background:

Bachelors Degree, Arts Administration

Northern Illinois University, 09/1991 - 12/1994

DeKalb, IL

Job History / Details:

MICHAEL V. KUROPAS,

6435 N. New England Ave. Chicago, IL 60631 Phone: 815-***-**** *********@********.***

FaCility & OPERATIONS MANAGER

*Lead facility manager performs as central contact for all services provided, including quality assurance of subcontracted janitorial, security, and maintenance services; troubleshooting and responding to service requests with building engineers and trades-workers; touring, inspecting building and responding to emergencies.

*Expertise in facility management and operations in a wide variety of arenas, combined with the ability to communicate effectively with professionals, administrative staff, union trades-workers and support staff, leading to excellent results, including generating additional revenue.

*Effective staff management with focus on customer service and safety compliance.

*National Incident Management Trained in NIMS 100,200,300,400,700 level training.

*Developed security staffing schedule to enable additional security during peak times while realizing a cost reduction, thus effectively raising profit margins.

AREAS OF EXPERTISE

General Management

Administrative Skills

Staff Supervision

Program Development

Fundraising

Promotion

Team Building

Public Relations

Event Planning

Security

Facility Management

Governmental Regulations

Budgeting

*Cost Control/Profit Margins

*Financial Planning

*Evaluation & Remedying

Consistently Within Budget

Problem-Solving

PROFESSIONAL EXPERIENCE

O`HARE INTERNATIONAL AIRPORT, Chicago, IL 2008-Present

Airport Facilities Manager (Terminal manager)

Coordinate janitorial staff, engineers and assigned personnel so that all utility areas are conducive to a clean and effective environment.

*Maintain safety and cleanliness of three domestic terminals. Ensure buildings, grounds, and other structures are maintained for long-term optimal performance.

Ensure all personnel have the tools, information and direction to perform their jobs.

Directly supervise one hundred city custodians represented by Service Employees International Union.

Work with Labor relations to resolve conflicts with workers.

Utilize interpersonal skill set to communicate and maintain excellent relations with management and staff.

THE LYRIC OPERA OF CHICAGO, Chicago, IL 2001-2008

Facility Operations Manager

Performed regular performance appraisals of all front house staff including hiring, staffing, training, and conflict management.

Trained and administered security protocols in post-9/11 time frame for all Lyric Opera security staff.

Responsible for Theatre security and patron safety, event operations, act as fire safety warden, oversight of front of house staff budget and staffing.

Maintained all city and state licenses.

Participated in all facility maintenance and repairs of 400,000 sq. foot facility/offices.

Streamlined operations and adjusted number of employees to better reflect operational needs and improve profit margins, generating additional revenue.

MICHAEL V. KUROPAS- Page 2

Phone: 815-***-**** *********@********.***

Theatre/Facilities Services Coordinator

*Leadership of day-to-day operations of the theatre and supervision of Managers and floor staff.

*Responsible for all aspects of operating budget.

*Improved theatre`s position in market and increased profitability.

*Emphasized performance and productivity improvement.

LAKE THEATRE, Oak Park, IL 2000-2001

General Manager

Oversight of day-to-day operations of the theatre and supervision of Managers and floor staff.

Responsible for all aspects of operating budget.

Improved theatre`s position in market and increased profitability by generating additional revenue through excellent performance.

Emphasized productivity and coordinated with staff to achieve measurable results, including raising theatre position in market.

NORTHBROOK COURT 14, Northbrook, IL 1998-2000

Senior Manager of Operations

Managed day-to-day operations of the theatre and supervised Managers and floor staff.

Emphasized team-building manager training with junior management.

Assisted in raising profit margins through control of all aspects of operation of the theatre.

Administration Manager

Supervision of floor staff and coordinated all cash handling, including all internal audits.

Key skills in administration and management utilized, along with excellent interpersonal skills, leading to a promotion to Senior Manager of Operations.

Additional Experience:

SYCAMORE STATE STREET THEATRE, Sycamore, IL 1997-1998

Theatre Manager

EGYPTIAN THEATRE, DeKalb, IL, 1995-1997

Operations Manager

THE GOODMAN THEATRE, Chicago, IL 1995

House Manager

POPLAR CREEK MUSIC THEATRE 1988-1991

House Manager

Backstage Security Coordinator

UNITED STATES MARINE CORPS RESERVE 1987-1992

Military Occupational Specialty #2542, Communications Center Operator

Education And licensures

Bachelor of General Studies Emphasis in Arts Administration, Northern Illinois University, Dekalb, IL 1994

MEMBERSHIPS

Board of Directors of the Ukranian National Association, Inc. 2002-2006

Certified Institutional Protection Manager 2003-2009

Member of Chicago`s Community Emergency Response Team

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