Management Manager

Jennifer Katzenmiller

Email: *********@********.***

Address: *** *********** **.

City: Lebanon

State: TN

Zip: 37087

Country: USA

Phone: 615-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

OBJECTIVE

A vibrant professional with a proven track record of utilizing initiative, interpersonal skills, and analytical abilities to energize and align employees with the organization. Seeking an HR/Employee Relations position with a local organization. HR experience includes consulting, training, interviewing, and management development. Highly motivated and passionate about achieving positive outcomes in the management of sensitive employee issues. Very practical and goal oriented.

EXPERIENCE

8/2012-12/2012

HCA, Nashville, TN

Conflict Management & Employee Relations Consultant

* Provided insightful and influential feedback to management based on qualitative and quantitative data gathered from focus group interviews with fifty employees and a department-wide conflict competency assessment.

* Developed a customized two-hour managerial mediation & collaborative problem solving training.

* Provided one-on-one conflict coaching sessions with management to address specific issues and improve employee relations.

* Developed and conducted a comprehensive three and one half hour conflict skills training for a department of fifty people.

7/2009-12/2012

Eating Disorders Coalition of Tennessee

Nashville, TN

Marketing & Office Manager

* Increased open rates on email marketing from 16% to 38%, which exceeds the industry average by 13%. Created and launched a re-branding campaign, new promotional video, and collateral materials. Developed and implemented targeted marketing plans and media relations for events and programs.

* Increased volunteer base of 240 by 75% in one year through email engagement. Coordinated volunteer efforts including developing and executing training for the Speakers Bureau.

* Collaborated with Board of Directors in creating, implementing, and achieving strategic planning goals.

* Managed all aspects of key statewide organizational programs, to include securing funding, creating a budget, recruiting and overseeing volunteers.

* Regularly spoke in public forums on behalf of the organization. Assisted in the planning of membership efforts, grant writing, and fundraising events.

2003-2005: Fifty Forward, Inc., Program Director

2001-2002: Sourcebooks, Inc., Assistant Publicist

2000-2001: Drs. Mostiler & Mueller, P.C., Professional Relations Coordinator

2000: Brickell & Partners Public Relations, Intern

EDUCATION

MS, Negotiation & Dispute Resolution, Summa Cum Laude

Creighton University, Werner Institute, 8/2011-12/2012

Program ranked 15th in the nation by US News & World Report

BS, Communications, Magna Cum Laude, 8/1998-5/2000

Old Dominion University

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