High School Customer Service

Tammy McDonald

Email: ********@********-*****.***

Address:

City: Spotsylvania

State: VA

Zip: 22551

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Precision, and excellence in my job.

Educational Background:

High School Dipolma from Stafford Senior High School, Stafford VA 1/2001 to 6/1993 (Fire Fighting)

Job History / Details:

Experience

February 2007 to 12/9/2012 12:00:00 AM

Commonwealth Attorney Fredericksburg, VA.

Legal Secretary

Responsible for and overseas all aspects of case preparation for General District Court. Maintains the courts docket, prepares files, runs and reads police reports to determine the prosecutions involvement, determine if a witness is needed for a case, if so I will issue the subpoena for that witness to appear in court. I also monitor the Police Department, and the Sheriffs office subpoena request, and I will file with the Court. Analyze criminal history, and DMV records to determine the need for certified prior convictions, researches the location and availability of such records and submits formal requests to various courts when needed. Certify and file any Certificate of Analysis for cases, and determine if orders need to be filed with the cases to the Court, and the Defense Attorney.

Update computer logs. Maintains a variety of case files, filling and retrieving materials as requested or as otherwise necessary, and enters data into computer.

Answers phones, greets visitors, receive inquires from public and provides information or refers callers to appropriate personnel, records and relays messages, as appropriate.

Type material from typed or handwritten copy, which requires the ability to analyze legal documents. The materials must be accurate, check for spelling, punctuation, format, and grammar.

June 2002 to March 2007

Spotsylvania General District Court Spotsylvania, VA

Deputy Supervisor Court Clerk

Responsible for the traffic and criminal division. I supervised up to 4 people. Responsible for training any new hires. Skilled technician entering in a high volume of traffic, and criminal cases with extreme attention to detail. Prepare the Courts dockets on a daily basis, maintain/update files during court, handling files to the Judge when called on. Coordinate dates with Defense Attorneys, and Officers.

Ability to manage competing priorities in daily routine. Taking and posting money to defendants account. Helping on the phone or at the public window. Preparing Restricted License, if qualified. Skilled bookkeeper and accounting management technician, responsible for preparing and balancing the courts checkbook. Closing out the registers at the end of the day, making sure everything has balanced. Order and printing all the Courts reports. Back-up representative for all other positions in the clerks office.

Performs best in a high volume deadline driven environment. On a day to day routine working with the Commonwealth's Attorney Office, the Jail, State Troopers, Deputies, County Attorney, Defense Attorneys, Animal Control, DMV, and the Public.

October 1998 to March 2007

Cable TV Spotsylvania, VA

Dispatcher/CSR

Responsible for overseeing work orders for technicians. Dispatching jobs to techs by radio, or phone. Printing all work orders on a daily basis. Troubleshooting over the phone with customers about cable/modem problems, and determine if a maintenance call is dispatched. Exceptional customer service skills. Responsible for checking in all work, and closing all jobs out at the end of shift.

Assigning equipment to technicians for completion of there daily jobs. Needing to communicate with the call center that was located in another state and keeping them posted on all problems that might happen through out the day, and evening. Having to know where all technicians are at all times. At the time I dispatched for 15 technicians, and 20 cable installers.

Posting money to customers account. Being able to inform customers of monthly specials, and best packages. Knowing what Pay Per View events where going to be played, and accessing the customers accounts if needed for that event to air.

April 1994 to August 1998

Loomis Fargo Springfield, VA

Accounts Payable

Data entry of all manifest into the system, as too how much money was picked up by the guard, or dropped off at a location by one of our guards, how many times we went to that location. Needing to know if certain accounts were set up on a monthly billing, or if they were billed based upon how many times we picked up/drooped off for them. Running of month end reports,reviewing, and mailing bills. Answering phones, filling, and scheduling pick ups or drop offs. Responsible for collections on past due accounts. Typing new client contracts, and seeing that their location was added to the schedule. Issued bags of money to guards from the vault that was assigned to their route. If needed I would help cover dispatching.

Education

1993 Stafford Senior High School Stafford, VA

High School Diploma

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