Customer Service Manager

Jason Shade

Email: ********@***********.***

Address:

City: Shillington

State: PA

Zip: 19607

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would like to obtain a position within your company that will allow me to utilize my skills and knowledge to grow professionally and personally.

Educational Background:

High School Dipolma from Reading High School, Reading PA 1/2001 to 7/2001 (General)

Job History / Details:

Career objective

I would like to obtain a position within your company that will allow me to utilize my skills and knowledge to grow professionally and personally.

Experience

November 2007 to Current

East Penn Lyons, Pa

Machine operator

Conducted monthly, quarterly and yearly inventories of stock.

Followed proper procedures as established by the company.

Rotated stock by code and receiving date.

Worked at a rapid pace to meet tight deadlines.

Operated powered lift trucks, pallet jacks and forklifts safely, with a 0 percentage incident rate.

Operated manufacturing equipment to maximize product throughout and minimize downtime.

Completed housekeeping and minor maintenance duties in the production area.

Trouble shooting of problems with machines.

Trained and developed new employees.

Met production goals through timely changeover and proper set up of machines and work stations.

Monitored process and work station information to guarantee accuracy and conformance to company standards.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Adjusted machine feed and speed if machine malfunctioned.

Changed equipment over to new product.

Started machine operations by inserting control instructions into control units.

Inspected finished products for quality and adherence to customer specifications.

Worked with managers to implement the company's policies and goals.

Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.

Started up and shut down equipment.

Ran drawing, bunching, bonded parallel and extrusion machines.

Member of safety committee.

November 2005 to October 2007

Giant Shillington, Pa

Store Accountant

Investigated and resolved discrepancies in daily and weekly bank accounts while under tight deadlines.

Managed accounting operations, account reporting and reconciliations.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

August 2005 to November 2005

Godiva Chocolates Exeter, Pa

Assembly

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Adjusted machine feed and speed if machine malfunctioned.Helped achieve company goals by supporting production workers.

Inspected finished products for quality and adherence to customer specifications.

Troubleshooted problems with equipment, devices or products.

Worked with managers to implement the company's policies and goals.

Responsible for packing and palletizing of product.

Material handler.

July 2002 to February 2005

Chick-fil-a Audobon, Pa

Manager

Same as previous Chick-fi-a.

November 1998 to July 2002

Chick-fil-a Muhlenburg, Pa

Manager

Monitored multiple databases to keep track of all company inventory.

Accepted payment from customers and made change as necessary.

Checked the quantity and quality of received products.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

Cleaned and prepared various foods for cooking or serving.

Handled daily receipts.

Involved with direct sales with customers.

Responsible for scheduling of twenty employees.

Customer service

Training of new employees and on-going training of all employees.

Responsible for all stocking and inventory.

In charge of all safety training of employees.

Related Skills

Management experience

Safety training

Excellent customer service

Extremely fast learner

Able to work under pressure

Team player

Data entry

Education

2001 Reading High School Reading, Pa

High School Diploma

References

Stefanie Lord - School teacher, 610-***-****

Michelle Greth - Chick-fil-a manager, 610-***-****

Courtney Carter - Giant deli manager, 610-***-****

Contact this candidate