Customer Service Manager

Amanda Richey

Email: ********@*****************.***

Address:

City: Starr

State: SC

Zip: 29684

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retail Store Manager equipped with extensive experience in retail management, sales, and merchandising. Employs excellent leadership skills and multi-tasking strengths. Adept at problem solving, customer service, and hiring and training hardworking, quality staff. Versed in all aspects of running a high-end store, including opening and closing procedures, banking, receiving, merchandising, and recruiting.

Educational Background:

High School Dipolma from Crescent High, Iva SC 1/2001 to 5/1999 (Business/General)

Job History / Details:

Summary

Retail Store Manager equipped with extensive experience in retail management, sales, and merchandising. Employs excellent leadership skills and multi-tasking strengths. Adept at problem solving, customer service, and hiring and training hardworking, quality staff. Versed in all aspects of running a high-end store, including opening and closing procedures, banking, receiving, merchandising, and recruiting.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Recruiting and interviewing

Reliable

Flexible schedule

Floor set design

POS systems knowledge

Visual displays

Store maintenance

Shipping and receiving

Display resetting

Friendly and outgoing

Organized

Active listener

Goal-oriented

Resolution-oriented

Accomplishments

Highest sales in district.

Highest profits in district.

Lowest expenses in district.

Exceeded sales plan consistently.

Exceeded profit plan consistently.

Highest sales in district for Black Friday weekend 2012.

Experience

August 1997 to December 2012

Big Lots, Inc. Greenwood, SC

Store Manager

General Manager of retail store. Responsible for all aspects of store operations including, but not limited to, profits, expenses, shrink control, merchandising, receiving, and personnel. Hands on manager. Set up promotions, advertised sales, planogrammed and non-planogrammed merchandising. Unloaded trucks and sorted merchandise by categories to expedite to sales floor. Responsible for all hiring, training, and termination of associates and assistant managers. Supervised an average of 40 employees. Trained other stores in new computer and software applications. Traveled to other stores to help with merchandising problems, inventory preparation, and to clean up and re-merchandise under performing stores. Sold a variety of merchandise including food, housewares, domestics, home decor, tools, hardware, stationery, toys, seasonal merchandise, and furniture.

Education

1999 Crescent High Iva, SC

High School Diploma Business/General

Studied general academics and business related courses.

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