Service Customer

Want/Need Work, Creative to Labor (Resume) (Vet Park, Lexington)

Date: 2012-11-28, 1:32PM ESTsee below

BRIAN JETT

*** ****** ***** ● Lexington, KY 40515 ● 859-***-**** ● ******@*****.***

OBJECTIVE

To secure a position which will permit me to use my skills and other related knowledge

acquired throughout my years of experience.

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters of Rehabilitation Counseling 1992

University of Kentucky, Lexington, KY

Awarded membership in Chi Sigma Iota Professional and Academic Society

Bachelors of Arts, Majoring in Communications and Minoring in Linguistics 1988

University of Kentucky, Lexington, KY

Juvenile Sexual Offender Counseling Certified 2007

University of Louisville, Louisville, KY

SUMMARY OF QUALIFICATIONS

Excellent customer support, social and communication skills with the ability to resolve customer problems or queries.

Strong ability to improve operations by contributing ideas, problem-solving, assisting and motivating others, and adapting to new ideas and procedures.

Ability to work in a fast pace and high pressure environment.

Good communication skills and ability to work within a team environment.

Thorough ability to establish and maintain effective relationships with those contacted in the course of work.

Profound capacity to communicate clearly and concisely, both orally and in writing.

In-depth ability to make sound decisions in a manner consistent with the essential job functions.

Able to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

PROFESSIONAL EXPERIENCE

Freelance Writer

Self-Employed, Lexington, KY 2001 - present

Published stories and articles in multiple publications

Chicken Soup for the Grandparent's Soul, 2006

Chicken Soup for the Mothers of Preschooler's Soul, 2002

The Washington Post, 2005

The New York Times, 2004

Searching for the current and past references of the subject topic.

Gathering information and content material regarding the subject topic.

Planning and preparing the overall format of the article.

Organizing the collect information on subject matter and write on the subject.

Adjunct/Substitute Teacher

National College, Fayette County Schools, Lexington, KY 2007 -- 2009

Facilitated adult learning, non-traditional teaching, and course training in various courses.

Designed curriculum, material, tests, and course outlines.

Instructed core subjects to all grade levels in various schools located in the Fayette County School District.

Adhere to school standards and teacher's guidelines and expectations.

BRIAN JETT, MRC, JSOCC

814 Jairus Drive ● Lexington, KY 40515 ● 859-***-**** ● ******@*****.***

Adolescent Therapist

Methodist Home for Children, Versailles, KY 2006 - 2007

Provided individual assessment, treatment planning, and individual counseling to culturally-diverse adolescents diagnosed with depression, PTSD, and other affective disorders.

Provided crisis intervention and emergency services.

Completed documentation in order to execute the proper assistance for clients.

Monitored and tracked progress, continuous re-evaluation, and adjusted service plans accordingly -- ensuring clients maintained progress throughout their treatment plan.

Sales Associate Representative

Sign Supply Store, Nicholasville, KY 2005

Informed customers about the advantages and ease of materials and machinery for their service needs.

Responsible for collecting payment information and ensure prompt delivery of products purchased.

Handled customer relationship management functions, which included promoting enduring relationships with diverse customers.

Maintaining the sale database and reporting it to the supervisors at the end of each day.

Software Troubleshooter

Hewlett Packard Computer, Winchester, KY 1998 - 2002

Worked in call center assisting customers computer hardware and software troubleshooting issues.

Work closely with other departments to pro-actively solve customer problems.

Cultivated positive and enduring relationships with customers by diffusing escalating frustrations and communicate customer issues to appropriate personnel/departments as needed.

MILITARY EXPERIENCE

United States Air Force 1985 - 1993

Sargent, Honorable Discharge

Encryption -- Decryption Specialist

123rd Tactical Reconnaissance Wing, Louisville, KY

United States Army Reserve 1995 -- 2002

Second Lieutenant, Honorable Discharge

Medical Service Officer

138th Medical Service Branch, Lexington, KY

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