Customer Service Administrative Assistant

Receptionist/Administrative Ass./ Front Desk (Lexington, KY)

Date: 2012-12-09, 12:40PM ******************@*****.***

Ebony Thomas

Contact me by e-mail : ***************@*****.***

Dear Hiring Manager,

I am interested in either Receptionist/Administrative Ass./ Front Desk position. I'm from Washington, DC and have relocated to Lexington, KY ; I have enclosed a copy of my resume to provide you with an overview of my skills and experience. I have several years of customer service experience, including working in a busy work environment at a hotel Best Western Georgetown Hotel & Suites and a large professional staff working for Children's Hospital Foundation. In addition to my extensive customer service, I have strong communication, switchboard experience, receptionist experience, office, and administrative skills. I have skills with a variety of software programs, including Microsoft Office, Raisers Edge and the Internet. My background and skills make me an excellent candidate for these positions. I'm willing to work any schedule.

Thank you for your consideration. I look forward to hearing from you to arrange an interview.

Yours sincerely,

Ebony Thomas

QUALIFICATIONS:

Work well without supervision.

Ability to prioritize and remain focused on the essence of an issue.

Excellent with customer support services.

Skilled at learning new concepts quickly while working well under pressure.

EXPERIENCE:

01/12-05/12 Children's Hospital Foundation (SPARKS) Silver Spring, MD

Managed office documentation.

Performed faxing, photocopying, scanning and filing duties.

Outstanding ability to perform several tasks at once.

Put in withholding (Planned Gifts) donations in Raisers Edge Data Base.

Assisting supervisor/managers with their tasks as well as completing essential reports.

04/09-11/10 Best Western Georgetown Hotel & Suites Washington, DC

Data Entry Associate /Front Desk Agent

Handles various bookkeeping duties.

Maintain/run office in managers/owners absence.

Offering assistance to guests and provide every essential thing to create loyal and happy guests.

Performing front as well as back of house duties for the satisfaction of every guest.

Organizing, making and canceling reservation bills and providing bell service and delivery.

Aware of information related to each group in the hotel and when and where meetings will be held.

Responsible for knowing every guest name and utilize it at the possible opportunity.

Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

Outstanding ability to perform several tasks at once.

Assisting supervisor/managers with their tasks as well as completing essential reports.

4/08-1/09 Washington Adventist Hospital Washington, DC

Environmental Services

Responsible for the cleanliness of rooms occupied by patients, nursing rooms, surgical areas, offices, labs, waiting areas, and the restrooms.

Responsible for the cleanliness of all hospital linen, patient laundry, and maintaining the various areas in the hospital.

Maintaining the appearance and sanitation of all the areas in the hospital and ensuring that they are not contaminated in any manner.

Disinfection of patient rooms after the patient has been discharged to ensure that the germs are killed and there is no chance of spreading of infection or disease.

Keeping records about the process of waste disposal and ensuring that the process is done in accordance with the policies of the hospital.

3/07- 01/08 Best Waterproofing Alexandria, VA

Administrative Assistant /Clerical Assistant

Managed office documentation.

Greeted and directed visitors / customers to their destination and provided general information.

Answered multi-line telephone, routed calls, and took accurate messages.

Performed faxing, photocopying and filing duties.

Trained new hires.

Assisted supervisor with special projects.

5/05-09/05 The World Bank Washington, DC

Receptionist/ Intern

Arrange conferences calls and meeting.

Answered incoming calls and took accurate messages

Sorted mail, faxed, and photocopied documents for service coordinators.

Maintained office organized and sanitized.

Distributed incoming mail and processed outgoing mail.

EDUCATION:

June 2006 Cardozo High School High School Equivalency Diploma Washington, DC

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