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fatima

heathHighly Dependable and Dedicated Employee

Fatima Heath

***** ** **** ******, ***** Fl, 33169

727-***-****

abp1bp@r.postjobfree.com

Education

Broward College

Miami, FL

Nursing

May 2009- Present

McFatter Technical Center

Davie, FL

Nursing Assistant

February2010-March 2010

United States Army

FT. Lee, VA

Certified Automated Logistics Specialist

August 2006- September 2008

RELEVANT WORK EXPERIENCE

J C Penny's

Miami, FL

Customer Service Representative

May 2009- Present

Provided support to the sales team, ensuring all sales and service

objectives were met.

Responsible for customer service in the shoe division, duties included

answering customer queries, problem solving and providing detailed

information on new products.

Worked with new customers in the development of new accounts and the

implementation of new systems.

Assisted in the development of new policies and procedures.

Assisted in the training of new customer service representatives and

associates.

Performed market research surveys on customer needs and requirements.

Prepared weekly sales reports for the sales team and sales management.

Generated repeat business through successful client follow-up.

Ranked top 3 In sales within the district

Exceeded weekly sales goals while developing strong sales skills

Plantation Nursing Home

Plantation, FL

Intern

February 2010- March 2010

Measured and Recorded Vital Signs, Height and Weight

Provided care for over 10 patients on a daily bases

Performed and maintained personal hygiene for those patients who were not

able to assist themselves Feed and maintained input and output sheets

Made sure all equipments and supplies were ready before assisting the

patient with their daily activity

United States Army

Ft. Hood, TX

Automated Logistics Specialist

Inventory and Shipping and Receiving Clerk

August 2006- September2008

Managed the Companies program of supply maintenance, transportation, data

entry and inventory and turn in of all stock

Issued equipment to over 300 customers daily

Dispatched over 300 vehicles to support a division in a successful

operation during a National Training Center Deployment

Received, stored and issued spare parts used in maintenance shops

Performed 100 percent wall to wall periodic inventories

Commuted data from purchase orders, invoices and requisitions into a

database to maintain inventory

Ft. Hood, TX

Administrative Assistant

August 2006-September2008

Scheduled Appointments

Compiled and maintained records of business transactions and office

activates

Typed corresponding memorandums communicated verbally and written

Coordinated with various staff for operational support activities of the

unit

Served as a liaison between departments and operating units in the

resolution of day-to-day administrative and operational problems

Provided administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors

and resolving a range of administrative problems and inquiries.

Responsible for scheduling meetings for all employees; escorts visitors

to staff members' offices, along with provides hospitality service

arrangements as requested by staff

Compose and distribute inter-departmental memorandums (e-mail,

documentary and voice) ensuring timely delivery and receipt of important

information while at the time maintaining confidentiality.

Skills

Proficient in Microsoft Windows, Word and Excel

Supervised a group of four

Outstanding communication, multitasking and organizational skills

Able to type 50 wpm

Recognized and awarded for outstanding job performance and leadership

skills

Efficient and Dependable employee

Proficient in switchboard operations and Phone Operations

Certified for Adult Diabetics and Dementia Patients and CPR/FIRST AIDE

Works well under pressure

Written Communication

Computer literate

Ability to function in a Professional manner with strong customer

service

Flexible with hours

Excellent interpersonal skills

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