Customer Service Manager

Corrie Beebe

Email: *********@********.***

Address: **** ****** ******

City: Medford

State: OR

Zip: 97504

Country: USA

Phone: 503-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Corrie D. Beebe

2206 Arctic Circle, Medford, Oregon 97504 503-***-**** *********@********.***

Objective

Obtain a position utilizing my skills in communication, training and development.

Education

Southern Oregon University - Graduation March 2013

Bachelor of Science Communication Studies

Certificate of Human Resources Management

Certificate Conflict Resolution

Experience

June 2012 - September 2012

Human Resources - Southern Oregon University, Ashland, Or

Intern

Assisted with creation and maintenance of employee files

Participated in creation and facilitation of diversity training session

Developed asynchronous computer mediated training utilizing Camtasia Studio

Created post-training feedback surveys

Redesigned Status Change Form

April 2008 - October 2009 & September 1995 - August 2006

Brock R. Coleman Agency, Tigard, Oregon - Farmers Insurance Group

Agency Manager/Insurance Agent

Office Manager/Sales/Marketing/Customer Service

Provided orientation and training to all new hires

Managed day-to-day operations of insurance agency

Maintained detailed and accurate records of complex transactions

Monitored applications and changes through the company system for completion and accuracy

Evaluated client need for appropriate insurance policies and coverage

Managed daily cash, check and credit card payments ensuring correct and accurate application

Provided in person and over the phone customer service to new and existing clientele

Actively participated in phone and face-to-face networking and marketing to new clientele

Corrie D. Beebe

2206 Arctic Circle, Medford, Oregon 97504 503-***-**** *********@********.***

Experience continued

February 2007 - March 2008

Ted Johnson, District Manager, Tigard, Oregon - Farmers Insurance District Office

District Managers Training & Administrative Assistant

Office Manager/Training/Customer Service/Recruiting

Provided orientation and training for new insurance agents

Headed training sessions on technical insurance based law, ethics, code, and sales strategies

Led sales and motivational meetings

Interviewed and evaluated potential new agent recruits for person-job fit

Managed day-to-day operations of insurance district office

Modeled ethical sales and privacy maintenance behavior to new agents

Monitored application processes through state and company systems for new hires

Skill Set

Excellent communication skills, both written & verbal, with strong ability to explain detailed and technical information in layman's terms for both new hires and existing clientele

Excellent aptitude for public speaking and presentation

Strong ability to evaluate ongoing training needs

In depth and accurate gathering of sensitive personal information

Excellent record keeping

Ability to learn and retain new information quickly and accurately

Ability to prioritize and delegate as necessary

Proficiency with Microsoft Office Suite, and other common computer programs

Accomplishments

Recipient of the American Association of University Women Southern Oregon University Communication Department Outstanding Woman Student of 2012 Award

Honor Roll - President's List

Licenses & Certificates

Mediation and Conflict Management - 40 Hour Completion Certificate - 2012

Property & Casualty, Life & Health Insurance License - 1999 to Present, State of Oregon

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