Project Management Quality Assurance

Irene Hall

Email: *********@********.***

Address: **** ****** **** *****, #***

City: Midland

State: GA

Zip: 31820

Country: USA

Phone: 210-***-****

Skill Level: Director

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

Implement programs within social enterprise organizations that enrich people's lives, effectively address homelessness, mental health, disability, child and family challenges

Skill Sets

Strategic Planning

Program Design and Initiation

Program Planning and Development

Policy Development and Implementation

Execution

Monitoring and Controlling

Quality Assurance

Reporting

Coaching and Mentoring

Community Collaboration

Program Portfolio Development

Contract Bids

Grant Writing

Grant and Contract Management

Committed to Professional Development

Knowledge Areas

Homelessness

Veteran and Military Family Issues

Womens Employment Support

Disability Issues and Advocacy

Community Mental Health System of Care

Childrens Issues

Special Education Advocacy

Financial and Homeownership Education

Experience

Program Director, Community Based Services, San Antonio Family Endeavors, San Antonio, TX July 2010 Present

Increased Program Portfolio from 2 contracts/$200K budget serving 150 persons annually to 7 contracts, 2 grant s/ $2 million budget serving 1,800 persons annually

Supportive Services for Veteran Families Grant homelessness prevention and rapid re-housing project; Awarded $1 million grant; Accountable for program design, initiating, planning, executing, monitoring and controlling, closing project; 1,003 Veteran households served 1st year, funding renewed for 2nd year; Developed best practices for outreach and temporary financial assistance; Presented effective outreach practices on SSVF national grantee webinar; Developed internship program with US Army Medical Department Center and School, Masters of Social Work Program for 4 Officers; Networked effectively with Regional Grant Coordinator and fellow grantees; Selected to mentor 5 new SSVF grantee agencies that account for $3 million in grant funds and 1,000 Veterans households to be served; Consult mentees grants on policy and procedures, templates, stakeholder communications, maximizing project team, achieving deliverables

Implement HUD Emergency Solutions Grant as lead agency for a community collaboration to serve 200 persons

Maximize 6 contracts with TX Department of Health and Human Services, TX Department of Family Protective Services, TX Youth Commission to serve over 600 low-income, at risk persons within 26 county area with counseling, kinship studies, adoption studies, case aides for neglected adults

Effective policies and procedures, staff management plans and work flow

Procured and implemented client tracking software

Stakeholder communication plan to disseminate information, manage expectations, ensure acceptance of deliverables

Collaborative relationships with VA, HMIS CoC, Community Social Service Agencies

Manage 18 staff members and 10 contracted social service professionals, located in main office, remote offices and telecommuting positions

Create innovative grant submissions to address Veteran employment

Board Member of Bexar CARES - coordinating counsel for childrens mental health, collaboration and development and funding of system of care

Member of Citizen Review Team, Bexar County Child and Protective Services, recommendation on agency policy and procedures, input to state on recommendations to improve service delivery

Member of Project Management Institute (PMI),

Pursuing Project Management Professional (PMP) certification

Program Team Development 3 staff awarded scholarships for St. Marys University, Certificate in Non-Profit Management for Veteran Serving Organizations, San Antonio, TX

Director of Client Services, Dress for Success San Antonio, San Antonio, TX July 2008 July 2010

Awarded Dress for Success Worldwide Affiliate of the Year 2009 for Outstanding Programming

Developed employment support program for low income, unemployed, homeless, and Veteran women

50% increase in new clients served from 540 clients in 2008 to 813 clients in 2009, sustained new client growth projections in 2010

Procured $60,000 from private funder for program implementation to established a Career Center resulting in 500+ women served during year one

Restructured work force development group to increase membership by 100% to 120 active members

Established food pantry, bus ticket disbursement, and playroom adding value to service package

Implemented a Volunteer Program 70 additional volunteers to assist with agency mission

Supervised one staff member and 30 volunteers

Coordinated new program implementation with Vice President of Work Force Development at Dress for Success Worldwide

Developed Microsoft Access data base for client tracking

Parent Partner, Northern Regional Center for Independent Living, Watertown, NY

November 2002 - December 2006

Mentored 150+ parents of children with special needs to develop leadership skills

Ensured that programs met the needs of military families with special needs children

Provided advice and guidance in Jefferson County childrens mental health service planning meetings

Collaborated with other agencies to develop regional training for Parent Partners

Advocated with legislators for special education law

Lead 2 bi-monthly parent support groups, including military families, coordinated special events

Established Adopt A Platoon program for 10th Mountain Division during OEF and OIF

Positions with Increasing Responsibility within Consumer Credit Counseling Service, of the Cumberland Community Action Program, Fayetteville, NC

May 1998 June 2001

IPF Certified Financial Counselor, NFCC Certified Credit Counselor, and HUD Certified Housing Counselor

Director of Educational Services

Instrumental to development of 5 year strategic plan

Networked with local government and agencies to create contractual partnerships to serve homeless, low, and moderate income households

Developed and executed comprehensive financial education programs serving households throughout southeast North Carolina

Promoted services through an effective public relations/marketing plan to include Fort Bragg military community

Implemented and managed a training program for staff development in three regional offices

Education Counselor -

Received 2000 Director's Award for excellent work ethic

Targeted programs to the needs of low income, at risk of homelessness, and military households in urban and rural areas

Developed a financial education program for homeless families transitioning to permanent housing

Conducted budgeting, banking, savings and home ownership workshops to 200+ clients

Established and maintained a resource library for public use

Counseled clients regarding credit and housing issues

Awarded $150,000 HUD CBDG grant for homeownership counseling

Administrative Officer

Awarded 1999 Employee of the Year and 1999 Outstanding Team Player of the Year

Coordinated installation of new financial counseling software system and automated telephone system

Prepared and analyzed financial and statistical reports for Program Manager

Military Awards and Family Support Experience

US Army Dr. Mary E. Walker Award, US Army 10th Mountain Division, Fort Drum, NY

April 2005

Demonstrated and exemplary volunteerism during Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF) and sustained Army Community Service involvement since 1990.

Housing Community Mayor, US Army 10th Mountain Division, Fort Drum, NY

October 2002 June 2006

Garrison liaison for 188 households during OEF, OIF multiple deployments. 70% of head of households were deployed at any given time. Disseminated family and youth services programs, deployment benefit information. Creatively problem solved with residents to resolve concerns. Partnered with Military Police to address teen drug and gang related activities. Provided feedback to Garrison Command at community town hall meetings.

Family Readiness Group Co-Leader, USA MEDDAC, Fort Drum, NY

October 2002 June 2006

Collaborated with other military family members to developed goals and objectives of the group. Planned and conducting group meetings and activities. Disseminated information and provided referrals to community programs. Planned and executed family holiday party and care packaged for deployed soldiers.

Army Community Service Volunteer, Various Installations

June 1990 1997

Consumer Affairs Advocate, Family Force Forum, Family Services Assistant, Volunteer Supervisor, Family Member Employment Program.

Other recognitions:

1997-Volunteer of the 2nd Quarter, 26th Area Support Group 415th BSB, US Army Europe; 1996 -Volunteer of the 2nd Quarter, 26th Area Support Group 415th BSB, US Army Europe; 1994-Department of the Army Certificate of Achievement; 1994 United States Army Health Services Command Certificate of Achievement; 1994-Command Certificate of Appreciation, Fitzsimons Army Medical Center; 1992-Scroll of Appreciation, Pirmesans Military Community

Education

Project Management Professional (PMP) Certification Training, Project Management Institute, Newtown Square, PA, pending 2013

Certificate in Non Profit Management, Duke University, Raleigh, NC, 2001

Certified Financial Counselor, Institute for Personal Finance, Canton, OH, 1997

BS Business Administration, Babson College, Babson Park, MA, 1984

Irene Hall

3010 Foulois Pass. San Antonio, TX 78234: 210-***-****; *********@********.***

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